Collection and Use: TerraCom Wireless may collect and use customer specific information in order to provide or change service or for billing purposes. At no time does TerraCom Wireless make customer's personal information available to other sources who want to market products to you.
We collect and use information about you in the following ways:
Information Collected When You Communicate with TerraCom: When you communicate with TerraCom, we collect information from you that we use to deliver, provide, confirm, change, bill, monitor, maintain and repair your products and services. This information is also used to resolve issues with your order, with our products and services, or with your account. The information we collect may include your name, addresses, and other contact information; the reason for the contact; and your Social Security Number and payment information. We use this information to establish and maintain your customer account and billing records, provide services to you, authenticate you, and contact you about products and services that we offer.
When you contact us or we contact you with calls, e-mail, or through a feature on our websites or in our applications, we may monitor or record that communication or keep a record of the transaction to help us train employees, provide high-quality customer service and establish a record of the transaction and events.
Information Collected When You Use TerraCom Products and Services: We collect information about your use of our products, services and sites. Information such as call records, wireless location, application and feature usage, network traffic data, product and device-specific information, service options you choose, mobile and device numbers, and other similar information may be used for billing purposes, to deliver and maintain products and services, or to help you with service-related issues or questions. This information may also be used to: (1) manage and protect our networks, services and users from fraudulent, abusive, or unlawful uses; and (2) subject to consent practices described in this policy, help us improve our services, research and develop new products, and offer promotions and other services. We may automatically measure and monitor network performance and the performance of your Internet or wireless connection to improve your, or our, service levels and products. If you contact us for service support, we also may access information about your device settings to provide customized technical support or to install specific applications or services that you use or that are necessary to the applications or services you use.
Information Collected on TerraCom Websites: When you browse TerraCom‘s websites, information is collected about your device and your visit. When you access your account online, we maintain information about your user identification and password. This information is used to identify you when you sign in to your account.
Information You Provide: When you contact us online or by other means for information about products and services, we will respond to your request and may use the information you supply us to provide you with additional information about service offerings either at that time or in the future.
TerraCom may send you emails that communicate information about your account or about products, services, marketing offers, or promotions that may be of interest to you.
Customer Proprietary Network Information (CPNI): Customer Proprietary Network Information, or "CPNI", is a form of personal information that is generated in connection with the telecommunications services we provide to you. CPNI includes, for example, call details, call location information, and certain information about your rate plans and features. Under federal law, you have a right, and we have a duty, to protect the confidentiality of CPNI and we have adopted policies and procedures designed to ensure compliance with those rules. We won‘t intentionally disclose your CPNI to third-parties without your permission, except as allowed under FCC rules, applicable law, or explained in this policy. However, you may designate other “authorized users” (for example, a spouse) to access and manage your account information, including CPNI.
We provide password protected online access to your account information through TerraCom‘s website.
Additional Information for Wireless Customers If you subscribe to one of our wireless products, we collect and use mobile device location data for a variety of purposes, including to provide our mobile voice and data services, emergency services (911 and E911), and our and third-party location-based applications and services such as navigation, weather, mapping and child safety applications or tools.
Many types of wireless applications and services use mobile device location data, including applications provided by other companies and wireless device operating systems. When you are considering new applications or services, you should carefully review the location-based services' or application providers' privacy policies to learn how they collect and use your information.
We may use mobile usage information and consumer information for certain business reports. Mobile usage information includes the location of your device and your use of applications and features. Consumer information includes information about your use of TerraCom products and services (such as data and calling features, device type, and amount of use. We may combine this information in a manner that does not personally identify you and use it to prepare aggregated business and marketing reports that we may use ourselves.
Your information may be disclosed when the use of our services allow you to take advantage of services and products offered by other companies. For example, if you are roaming on the network of another carrier, your wireless telephone number, the numbers you dial, and other information about your usage will be available to that carrier to facilitate that service.
Many devices store information both in the phone and on the SIM card. Therefore, before discarding, trading in, or giving away your device, be sure you remove and retain your SIM card and follow the manufacturer's instructions for deleting personal information or other data on the device. (This can be found in your owner's manual or on the manufacturer’s website.) If you provide a third-party access to your device, you should understand that personal information will remain on the device and may be accessible, deleted, altered, or transferred to another device or our network servers by the person using the device, and that we will treat that user as you for purposes of this policy.
We encourage you to use passwords to prevent unauthorized access to your device, your online account, and your voicemail. We recommend that you use unique, non-obvious passwords, that you periodically change your passwords, and that you not share your passwords with others. Notify us immediately if you believe your device has been lost or stolen or if you believe your personal information has been accessed without your consent.
When you install third-party applications (for example, programs, widgets, etc.) on your device, you may give your consent for the third party to access certain information you have stored on your device (for example your contact list). You may also give your consent for the third party to access information stored on the wireless network to facilitate the application‘s functions (for example, you may have given your consent to third-parties to access your location information). In either case, the manner in which such third-parties may use, share, or disclose such information is governed by their terms and conditions and their privacy policies – not this policy.
We cannot guarantee that your communications using our wireless services or devices will be private or secure. Although it is illegal for unauthorized persons to intercept or access your communications or information, such interceptions or access can occur.
Information We Share There are additional protections that apply with regard to certain information we collect and maintain about the telecommunications and services you buy from us and how you use them. This information is categorized by the federal government as Customer Proprietary Network Information or CPNI. Specific laws govern our sharing and use of this type of information. Our wireless and wireline residential customers may choose to opt out of the sharing of your CPNI for certain marketing purposes.
TerraCom uses vendors and partners for a variety of business purposes such as to help us offer, provide, repair and bill for services we deliver to you. We share information with those vendors and partners to the extent reasonably necessary for them to perform work on our behalf. For example, we may provide your credit card information and billing address to our payment processing company solely for the purpose of processing payment for a transaction you have requested. We may disclose personal information to third-parties performing services on our behalf (for example, companies who complete transactions and perform, billing, credit and debit card payment processing, shipping, and customer service), or that perform transactions on your behalf (for example, processing of debit/credit card transactions, ) or transfers related to your service (for example, number portability). Your telephone number, the numbers you dial, and other information about your usage will be available to companies that perform underlying telecommunications services on our behalf to facilitate the origination, transport and termination of your calls. We may disclose information that individually identifies our customers or identifies customer devices in certain circumstances, such as:
Limiting the Sharing and Use of Your Information Telemarketing:
Federal "Do Not Call" laws allow you to place residential wireline and wireless phone numbers on the National Do Not Call Registries to prevent telemarketing calls to those numbers. If you would like to add your numbers to this list, you may do so by calling 1-888-382-1222, or by visiting www.donotcall.gov. You should be aware that even if you add your number(s) to the federal or a state Do Not Call list, most telemarketing laws allow companies to contact their own customers. If at any time you would like to be removed from TerraCom‘s residential wireline or wireless telemarketing lists, please let us know by contacting a customer service representative. Please allow 30 days for your telephone number to be removed from any sales programs that are currently underway.
Working Together to Help Keep Children Safe We do not knowingly solicit children to purchase our services or products. If, however, you authorize a child to use our services or products by providing them a device associated with your account, any personal information associated with such use will be treated as your information in accordance with this policy. Our websites are not designed to attract children under the age of 13 and we do not intentionally or knowingly collect personal information on our sites from anyone under the age of 13. We encourage parents to be involved in the online activities (including wireless Internet browsing) of their children to ensure that no information is collected from a child without parental permission.
Advertisements: There may be advertisements that appear on the TerraCom Wireless websites that will take you to a different website. These websites may ask you personal information. TerraCom Wireless has no control over our advertisers Privacy Policies, so please; make yourself aware of any websites Privacy Polices prior to providing your personal information.
E-Mail Communications: TerraCom Wireless will not disclose to third parties e-mail communications that are transmitted using TerraCom Wireless services, except as required in order to provide service or as required to be disclosed by law.
Password Protection: In order to activate and access your account you will be required to provide a password. You are responsible for remembering and maintaining the confidentiality of your password and are responsible for any activity conducted using your password.
Account Information: TerraCom Wireless wants to insure that all account information is accurately reflected and will correct any incorrect information at the customer's request. Customers may contact TerraCom Wireless to correct and verify account information.
Surveys: From time to time we may conduct surveys of our customers and/ or users of our website. Surveys are completely voluntary to our website visitors. The survey may require you to provide identifiable information in exchange for the information or services provided by the survey. We may use this information in a non-identifiable way
Location Based Information: When your device is on it sends signals to the nearest cell site. As a result we may use or disclose your wireless device location as necessary to respond to 911 or other emergency-related situations as provided by law.
Improper Conduct: TerraCom Wireless may use customer's personal information to investigate and help prevent potentially unlawful activity or activity that threatens the network or otherwise violates the customer agreement for that service.
Security: TerraCom Wireless has implemented technology and security features to safeguard the privacy of your customer specific information from unauthorized access or improper use and will continue to enhance its security measures as technology becomes available. Unfortunately, there is no such thing as foolproof security on the internet, and therefore, TerraCom Wireless makes no guaranties with regard to the sufficiency of our security measures.
Opt-Out: Subscribers have the option to "opt-out" of service with TerraCom Wireless at any time. Subscribers are under no obligation to continue use of wireless services with TerraCom Wireless. To "opt-out" at any time please send an email to firstname.lastname@example.org.
Questions: For questions in regards to your TerraCom Wireless service or this website please contact customer service at (888) 716-8880.
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