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Terms

 

 
TerraCom Wireless Terms and Conditions of Service

TerraCom Wireless is a service brought to you by TerraCom, Inc. TerraCom Wireless provides both Non-Lifeline and Lifeline Assisted wireless services. The Lifeline Assistance program is supported by the federal Universal Service Fund program and is administered by the Universal Service Administrative Company. These Terms and Conditions of Service apply to TerraCom Wireless services and wireless phones activated on TerraCom Wireless services. Please read these terms carefully as these Terms and Conditions of Service become effective by activating or using a TerraCom Wireless phone and is a legally binding agreement between you and TerraCom Wireless. These Terms and Conditions of Service contain important information about your consumer rights. TerraCom Wireless reserves the right to change or modify the Terms and Conditions of Service at any time and at its sole discretion. Changes made to the Terms and Conditions of Service will become effective at the time the change is posted on the TerraCom Website at www.terracomwireless.com. Please check this website often for updates to the Terms and Conditions of Service.


Lifeline Support is a monthly support that reduces the cost of monthly wireless telephone service or residential home telephone service. An eligible TerraCom Wireless customer may receive a Lifeline discount on wireless service, but the Lifeline discount is available for only one telephone connection per household. Lifeline support passed along to a subscriber may vary between states but it will at least always equal the $9.25 TerraCom receives in Federal Universal Service Support. 


Eligibility for the TerraCom Wireless lifeline service program varies by state. Subscribers may qualify for a TerraCom Wireless lifeline program if they participate in one of the government programs listed below or qualify based on household income eligibility standards as defined below. By completing the TerraCom Wireless application, a subscriber's consent is required to the release required information, including financial information if necessary, to a designated agent as required for the administration of your TerraCom Wireless lifeline service. This consent survives the any termination of this agreement. TerraCom Wireless reserves the right to review any subscriber's continued eligibility for the lifeline program, at any time, and may require subscribers to provide TerraCom Wireless with written documentation of either subscriber household income or subscriber's participation in a qualifying state or federal program. A subscriber may only participate in one lifeline program in either landline or wireless service at the subscriber's principal place of residence. If a subscriber or any member a subscriber's family participates in a lifeline program from another provider, the subscriber is responsible for notifying the other provider that they have been approved for a TerraCom Wireless lifeline program from TerraCom, Inc. Notice to terminate service from any other provider's lifeline program must be given after activating new service in the TerraCom Wireless lifeline program.


TerraCom Wireless subscribers may qualify for a lifeline service offering if the subscriber meets certain state and federal eligibility requirements. These requirements are determined by the particular state where the subscriber resides. These state and federal eligibility requirements are also based on either program based eligibility or income based eligibility.

Program Based Eligibility

Program based eligibility varies by state. TerraCom Wireless subscribers are eligible to receive a lifeline discount, under the program based eligibility, if they participate in one or more of the following programs and the state participates in that program:

  • Food Stamps (program may be named differently by state)
  • Medicaid
  • Low Income Home Energy Assistance Program (LIHEAP)
  • National School Lunch programs (free lunch programs)
  • Federal Public Housing Assistance (Section 8)
  • Supplemental Security Income (SSI)
  • Temporary Assistance for Needy Families Program (TANF)
Income Based Eligibility

Income based eligibility varies by state. Some states do not offer income based eligibility for Lifeline programs. TerraCom Wireless subscribers are eligible to receive a Lifeline discount, under the income based eligibility, if subscriber's total combined household income meets the defined U.S. Government Income Poverty Guidelines. Proof of income documentation (such as a current tax return) must be provided to TerraCom Wireless to demonstrate eligibility income based eligibility.  

TerraCom Wireless Lifeline Programs Restrictions

Subscribers applying for service in a TerraCom Wireless lifeline program agree to, and declare under penalty and perjury, that all of the following conditions below apply (but not limited to):

  • The TerraCom Wireless lifeline program is limited to one connection per household
  • Subscriber applying for service certifies that subscriber does not participate in any other lifeline program.
  • Subscriber applying for service may be required to provide a Social Security Number in order to certify or verify eligibility for lifeline service. (Social Security information is strictly confidential and will not be disclosed to others without a subscriber's written consent)
  • If subscriber participates in another lifeline program at the time applying for TerraCom Wireless lifeline service, the subscriber agrees to cancel lifeline service with any other provider.
  • Subscriber agrees to immediately notify TerraCom Wireless of any address change.
  • Subscriber affirms they meet the head of household requirement.
  • Subscriber affirms they are least 18 years old.
  • Subscriber affirms they are not claimed as a dependant on another person's tax returns.
  • Subscriber affirms they will immediately notify TerraCom Wireless if they no longer participate in at least one of the state or federal programs required to receive lifeline discounts.
  • Subscriber authorizes representatives of any state of federal assistance program to discuss or provide documentation needed to verify participation requested by TerraCom Wireless. Subscriber also authorizes any state or federal assistance programs representatives to verify subscriber's eligibility for the lifeline program.
  • Subscribers applying for the lifeline program authorize TerraCom Wireless (TerraCom, Inc.), or its duly appointed representative's to have access to records relating to the applicant to verify eligibility for the TerraCom Wireless lifeline program.
  • Subscribers applying for the TerraCom Wireless lifeline program affirm, under penalty and perjury, that all foregoing representations made when applying for service are true and correct to the best of the subscriber's knowledge.

 

Non-Usage
An account will be considered active if during any 60-day period the authorized subscriber does at least one of the following:


• Makes a monthly payment
• Purchases minutes from TerraCom to add to an existing pre-paid Lifeline account
• Completes an outbound call
• Answers an incoming call from anyone other than TerraCom, its representative, or agent
• Affirmatively responds to a direct contact (text included) from TerraCom confirming that he or she wants to continue service

Should you fail to keep your service active, you will be given 30 days to do one or the preceding actions to bring your service to active status. Should you fail to perform any of these actions, you will be de-enrolled from the Lifeline program and your service terminated.  

 

Background and Qualification

By applying for TerraCom services I hereby authorize Terracom Inc. to investigate my background and qualifications for purposes of evaluating whether I am qualified for the Lifeline service for which I am applying. I understand that Terracom Inc. will utilize an outside firm or firms to assist it in checking such information, and I specifically authorize such an investigation by information services and outside entities of the company's choice. I also understand that I may withhold my permission and that in such a case, no investigation will be done, and my application for Lifeline services will not be processed further.

Annual Recertification, Verification, or Termination of Lifeline Programs

Subscribers participating in the TerraCom Wireless lifeline program will be required to re-certify, on an annual basis, their qualification to continue to participate in lifeline programs based on the appropriate state or federal recertification or verification requirements. TerraCom Wireless (TerraCom, Inc.) reserves the right to determine, at its sole discretion, if a subscriber meets the annual recertification or verification requirements and if the subscriber fails to re-qualify for lifeline service. If TerraCom Wireless is unable to recertify or verify the required lifeline qualifications the subscriber will be deemed ineligible to further participate in TerraCom Wireless lifeline programs. The subscriber's free minute plan will be discontinued in favor of a new plan to be chosen by the subscriber.  The subscriber will be eligible to choose from any then available plan under the applicable terms and conditions for that plan.

TerraCom Wireless reserves the right to cancel or suspend, without notice, a subscriber's account for any fraudulent related reasons or upon the request of any state or federal authority's request. TerraCom Wireless subscribers have the ability to terminate from the lifeline program for any reason. Subscribers who choose to terminate from the lifeline program are required to send notice of termination in writing to the address below or by fax. Upon termination from the program, subscribers will no longer receive free minutes included each month and will be required to re-qualify for lifeline  qualification if they choose to enroll with another TerraCom Wireless lifeline program. 


Please send all termination requests (include name, wireless number, and identity related information) to:


TerraCom, Inc.
Attn: Disconnect Department
401 E. Memorial Rd., Suite 500
Oklahoma City, OK 73114

Or by fax to:
405-753-9111


Maintaining non-Lifeline accounts

TerraCom Wireless subscribers using a non-Lifeline service must purchase and load airtime at least once during any consecutive 30 day period. Airtime expires 30 days from date of loading. If no additional airtime is loaded within 30 days after the service expiration of your airtime, then your service on the TerraCom Wireless non-Lifeline service will be deactivated. All minute plans offered by TerraCom Wireless include a limit (CAP) on the amount of minutes a subscriber can use in the 30-day period that begins on the day the plan is loaded. For example, the $50 plan includes a maximum of 1300 minutes of use in a 30-day period. If you have any questions regarding the limits of use with airtime provided by TerraCom Wireless please contact 1-888-716-8880.  


If you do not accept any of these Terms and Conditions of Service, do not activate or use service provided by TerraCom Wireless and contact TerraCom Wireless at 1-888-716-8880. By accepting these Terms and Conditions of Service, you represent that you are at least 18 years of age, you meet the eligibility requirements for TerraCom Wireless service, and you agree that you may not assign your rights or delegate any of your duties under these terms without the prior written consent of TerraCom Wireless.   Any attempted assignment or delegation without proper consent from TerraCom Wireless shall be void.

Supported Services

The following supported services are available to TerraCom Wireless subscribers who participate in a lifeline program. Questions regarding supported services can be made in writing or by contacting a TerraCom Wireless representative at 1-888-716-8880.

  1. Voice grade access to the public switched network. TerraCom Wireless service provides wireless access to the Public Switched Telecommunications Network ("PSTN"). "Voice grade access to the public switched network" is defined as a functionality that enables a subscriber of telecommunications services to transmit voice communications, including signaling the network that the caller wishes to place a call, and to receive voice communications, including receiving a signal indicating there is an incoming call in a bandwidth, at a minimum, between 300 to 3,000 Hertz;
  2. Dual tone multi-frequency signaling or its functional equivalent. "Dual tone multi-frequency" (DTMF) is a method of signaling that facilitates the transportation of signaling through the public telecommunications network, shortening call set-up time. TerraCom Wireless handsets are "DTMF" capable;
  3. Single-party service or its functional equivalent. "Single-party wireless service" is a dedicated message path for the length of a subscriber's particular transmission. TerraCom Wireless provides customers with single-party access for the duration of every call a subscriber makes that is provided by TerraCom Wireless. TerraCom Wireless does not provide multi-party or party line service;
  4. Access to emergency services. "Access to emergency services" is a service available to TerraCom Wireless subscribers that allows a subscriber to call to emergency services through a Public Service Access Point (PSAP) operated by the local government;
  5. Access to operator services. "Access to operator services" is defined as having access to any automatic or live assistance to a consumer to arrange for billing or completion, or both, of a telephone call;
  6. Access to interexchange service. "Access to interexchange service" is defined as the user of the telecommunication service having access to complete a long distance call or a toll call;
  7. Access to directory assistance. "Access to directory assistance" is defined as access to a service that includes making available to customers, upon request, information contained in directory listings; and
  8. Toll limitation for qualifying low-income consumers. "Toll limitation" TerraCom Wireless qualifying subscribers have the option to use their wireless service to complete a long distance call or toll call in an amount of service that limits the amount of toll service to which the subscriber has already paid.
TerraCom Wireless Services

TerraCom Wireless service is provided at the company's discretion. TerraCom Wireless (TerraCom, Inc.) may change pricing or the company's Terms and Conditions of Service, from time to time, without notice. Unless expressly prohibited by law, TerraCom Wireless reserves the right to modify or cancel a subscriber's service, an account, or take corrective action at any time and for any reason, including, but not limited to, your violation of any provision of these Terms and Conditions of Service. Check the TerraCom Wireless website, www.terracomwireless.com, for the most recent pricing and changes to the Terms and Conditions of Service. A subscriber's right to use TerraCom service is subject to TerraCom business practices, policies, procedures, rates and these Terms and Conditions of Service. TerraCom Wireless may change the Terms and Conditions of Service at any time. TerraCom Wireless will notify subscribers of any change to the Terms and Conditions of Service that are determined to be materially adverse to a subscribers service 30 days in advance of the change. If subscriber does not terminate service within 30 days of receiving this notice of a change in the Terms and Conditions of Service, subscriber agrees to accept any such changes.


TerraCom, Inc. provides TerraCom Wireless mobile telecommunications services using the geographic areas covered by the Nationwide Sprint Network footprint. Local phone numbers may not be available in all areas. Subscribers do not have the ability use TerraCom Wireless service with any other wireless phone, device, or on another network. Subscribers may also not use a TerraCom Wireless handset with any other service or network. Airtime may be used for domestic calling from the United States and for other services as provided in these Terms and Conditions of Service. TerraCom Wireless service is for personal use only and may not be used in a manner that interferes with another TerraCom Wireless customer's use of service. TerraCom Wireless has determined that ability to provide good service to subscribers may be impaired when customers place abnormally high numbers of calls, sends or receives unusually high numbers of messages, or repeatedly place calls of unusually long duration, relative to typical usage by other TerraCom Wireless customers on similar service plans. Such non-typical usage suggests that a wireless phone is being used other than for personal use and is in violation of these Terms and Conditions of Service. TerraCom Wireless services are provided solely for live dialogue between two individuals. TerraCom Wireless services may not be used for any type of monitoring services, any data transmissions, or other non-personal related connections that do not consist of uninterrupted live dialogue between two individuals. A TerraCom Wireless subscriber account may be terminated, without notice, if a subscriber's usage is determined to be used in violation of the Terms and Conditions of Service for non-personal use, pager service, voicemail retrieval service, or other uses deemed inappropriate.


TerraCom Wireless services use radio transmissions and are therefore affected by limitations. Coverage is not available everywhere. Quality of service may be affected by conditions beyond TerraCom Wireless control, including atmospheric, geographical, or topographical conditions. Service may also be affected by damage to wireless handsets. TerraCom Wireless does not guarantee, or warrant, that service will be available at any specific time or geographical location, or that service will be provided without possible interruption. You should therefore never solely rely on your wireless phone for emergency calls, such as to 911. TerraCom Wireless customers have access to dial 911 in an emergency. However, occasionally a subscriber may attempt to call 911 in an area where there is no wireless coverage. If there is no wireless coverage, a subscriber's call to 911 may not go through and the subscriber should dial 911 from the nearest landline phone.


By applying or activating service with TerraCom Wireless, a subscriber agrees not to use TerraCom Wireless services in any way that is illegal, abusive, or fraudulent. This will be determined by TerraCom Wireless in its sole discretion. You may also not alter any of the software or hardware on your TerraCom Wireless handset for any purpose. TerraCom Wireless phones may not be sold to third parties.


In order to verify if you reside within a service area please visit www.terracomwireless.com. You may enter your zip code or locate coverage maps on the website to verify coverage. The map is only an approximation of actual coverage and may differ substantially from the areas of coverage shown on the website. Coverage can be affected by many factors such as weather, terrain, buildings, equipment, signal strength or many other factors that may affect network coverage. TerraCom Wireless does not guarantee coverage or network availability. 

TerraCom Wireless ETC Services

TerraCom Wireless lifeline programs are only available for activation by customer's who reside in the areas in which TerraCom, Inc., has been designated as a Eligible Telecommunications Carrier ("ETC"). To receive subsidized wireless service, a subscriber's principal residence address must be within a TerraCom Wireless ETC service area. Visit www.terracomwireless.com to check whether you reside in a TerraCom Wireless ETC service area. To be eligible for TerraCom Wireless service, a subscriber must meet the applicable eligibility standards described throughout these Terms and Conditions of Service, which may be amended by TerraCom. Where applicable, TerraCom Wireless lifeline programs are provided to you by TerraCom, Inc., and are governed by tariffs. Tariffs are on file with the appropriate public utility commissions in each state and supersede any term related to the Lifeline Assistance program. TerraCom Wireless may provide access to tariffs through its website. Please be aware that tariffs posted online may not be official documents and you assume full responsibility for any tariff information you access on the TerraCom Wireless website. TerraCom Wireless bears no liability for the accuracy of any documents available on this website.

TerraCom Wireless Service Rates (Airtime), Features, Coverage, and Activation Fees

Airtime is valued at $0.20 per minute of use. Airtime charges apply to standard voice usage calls for both local and domestic long distance calls. TerraCom Wireless voice usage is deducted in full-minute increments and all partial minutes are rounded up to the next minute. Airtime usage is rounded up to the nearest whole minute. Airtime applies to all message retrieval and voice calls. Unanswered outbound calls will be billed if the ring time exceeds 30 seconds. Ring time is defined as the amount of time between the point when a call is initiated (pressing the TALK button) and when it is answered (or terminated before being answered). Credits will not be given for dropped calls. Any unused airtime that expires is forfeited upon expiration or termination of eligibility in the TerraCom Wireless Lifeline Assistance program. Roaming charges, if they apply, will be billed at a rate of $0.59 per minute of use and will be deducted from the available minutes. Roaming charges occur when a subscriber makes a call using the facilities of another wireless service provider due to the location the call was placed. Roaming occurs when you make or receive calls outside the home network calling area. TerraCom Wireless does not provide any guarantees as to the availability or quality of service while roaming. A TerraCom Wireless Customer must have airtime minutes available to make or receive a call. TerraCom Wireless handsets will only operate when you have airtime minutes available on your wireless account. If you run out of your allotment of airtime, you may purchase and add additional airtime to your account. The available plans listed below are available for most states. The rate plans available in Oklahoma are also listed individually below.

 

INTERNATIONAL DIALING:

International calling is not allowed on any TerraCom Wireless plan available.International dialing is blocked, but, there are no guarantees that all international calling can be blocked from your handset. If you attempt an international call and are successful your account will be blocked from making any additional calls for the remainder of the billing cycle except for emergency calls where available. Subscribers may buy additional airtime during this period while their account has been suspended for placing international calls. TerraCom Wireless strictly prohibits all international calling.
 
Lifeline Free Plan 250:
Each month you will receive 250 free voice minutes. Text messaging will be assessed at a rate of 1 minute per text message for sending and 1 minute per text message for receiving text messages. There are no rollover minutes with this plan. Unused minutes will expire each month on the service expiration date.
 
This offering is available to Lifeline subscribers in NEBRASKA but will include 325 free minutes per month.
 
This offering is available to non-Lifeline subscribers at $12.50 per month.
 
Lifeline Free Plan 250 Data:
Each month you will receive 250 free voice or text minutes and 10MB of data. Text messaging will be assessed at a rate of 1 minute per text message for sending and 1 minute per text message for receiving text messages. There are no rollover minutes with this plan. Unused minutes and data will expire each month on the service expiration date.
 
This offering is available to Lifeline subscribers in NEBRASKA but will include 325 free minutes per month.
 
This offering is available to non-Lifeline subscribers at $13.50 per month.
 
Lifeline 1000:
Each month you will receive 1000 voice or text minutes for $24.00 per month. Text messaging will be assessed at a rate of 1 minute per text message for sending and 1 minute per text message for receiving text messages. There are no rollover minutes with this plan. Unused minutes will expire each month on the service expiration date.
 
This offering is available to Lifeline subscribers in NEBRASKA at $23.75 per month.
 
This offering is available to non-Lifeline subscribers at $36.50 per month.
 
Lifeline 1000 Data:
Each month you will receive 1000 voice or text minutes and unlimited data for $29.00 per month. Text messaging will be assessed at a rate of 1 minute per text message for sending and 1 minute per text message for receiving text messages. There are no rollover minutes with this plan. Unused minutes will expire each month on the service expiration date.
 
This offering is available to Lifeline subscribers in NEBRASKA at $28.75 per month.
 
This offering is available to non-Lifeline subscribers at $41.50 per month.
 
Lifeline Unlimited:
Each month you will receive unlimited voice or text minutes for $27.50 per month. Text messaging will be assessed at a rate of 1 minute per text message for sending and 1 minute per text message for receiving text messages.
 
This offering is available to Lifeline subscribers in NEBRASKA at $27.25 per month.
 
This offering is available to non-Lifeline subscribers at $40.00 per month.
 
Lifeline Unlimited Data:
Each month you will receive unlimited voice or text minutes and unlimited data for $32.50 per month. Text messaging will be assessed at a rate of 1 minute per text message for sending and 1 minute per text message for receiving text messages.
 
This offering is available to Lifeline subscribers in NEBRASKA at $32.25 per month.
 
This offering is available to non-Lifeline subscribers at $45.00 per month.
 
Lifeline Unlimited 100 Data
 
Each month you will receive unlimited voice or text minutes and 100MB data for $29.50 per month. Text messaging will be assessed at a rate of 1 minute per text message for sending and 1 minute per text message for receiving text messages. There are no rollover minutes with this plan. Unused minutes and data will expire each month on the service expiration date.
 
This offering is available to Nebraska Lifeline subscribers at $29.25 per month.
 
This offering is available to non-Lifeline subscribers at $42.00 per month.
 
 
Lifeline Unlimited 10 Data
 
Each month you will receive unlimited voice or text minutes and 10MB data for $27.50 per month. Text messaging will be assessed at a rate of 1 minute per text message for sending and 1 minute per text message for receiving text messages. There are no rollover minutes with this plan. Unused minutes and data will expire each month on the service expiration date.
 
This offering is available to Nebraska Lifeline subscribers at $27.25 per month.
 
This offering is available to non-Lifeline subscribers at $40.00 per month.
 
 
Unlimited Plan Usage

Unlimited Plan services are provided solely for live dialogue between two individuals for personal, non-commercial use. “Unlimited” does not mean unreasonable use. Unreasonable voice use includes, but is not limited to, the following: machine-to-machine, monitoring services, transmission of broadcasts or recorded material, telemarketing, call center services, autodialed calls, an abnormally high number of conference calling, calls, or messages, and/or calls of abnormally long duration and any and all commercial uses. Other uses have the potential to disrupt reliable service to other customers and/or have a disproportionate impact on network resources, so are therefore considered abuse of the service and will not be allowed.

We may determine at our sole discretion that abuse is taking place if, for instance, you are placing an unusually high number of calls of unusually long duration. We reserve the right to respond to such abuse by placing you on a different class of service or, at our discretion, terminating your service.

This does not mean that there is any type of cap on the minutes and/or texts customers are allowed to use. A proprietary program of complex algorithms is used to identify the behavior patterns of customers who are abusing the unlimited plan. Those who have been determined to be abusing the system will have their account terminated.

TerraCom’s unlimited data or messaging features are provided solely for purposes of non-commercial messaging, Internet browsing, e-mail access, and the non-continuous streaming of data (e.g. downloading files). pending upon your rate plant, your usage of data may be metered by TerraCom. Your unlimited data plan will include a data access usage limit of 1 Gig per service cycle. While most common uses are permitted by our data and messaging features, there are certain uses that cause extreme network capacity issues and are therefore prohibited. Our data and messaging services may not be used: (a) to generate excessive amounts of Internet traffic through the continuous, unattended streaming, downloading, or uploading of videos or other files, (b) to operate hosting services, (c) to maintain continuous active network connections to the Internet such as through a web camera or automated machine-to-machine connection or peer-to-peer (P2P) file sharing, (d) to disrupt e-mail use by others using automated or manual routines, including, but not limited to "auto-responders" or cancel bots or other similar routines, (e) to transmit or facilitate any unsolicited or unauthorized advertising, promotional materials, “spam,” unsolicited commercial or bulk e-mail or messaging, (f) for activities adversely affecting the ability of other people or systems to use either TerraCom’s wireless services or other parties' Internet-based resources, including, but not limited to, "denial of service" (DoS) attacks against another network host or individual user, (g) for an activity that tethers or connects any device to personal computers or other equipment for the purpose of transmitting wireless data over the network (unless customer is using a plan designated for such usage), (h) as a dedicated data connection, (i) for abnormally long data transmissions, or (j) for any other reason that, in our sole discretion, violates our policy of providing “unlimited” Services for non-commercial use.

                                                
TerraCom Wireless Additional Minutes Plans
TerraCom Wireless will provide Additional Minutes Plans. Please visit www.terracomwireless.com for the current rates of adding additions minutes rate plans. Unused minutes and messages expire at the end of your monthly period and may not be used in subsequent months. If you use all of your monthly voice minutes and messages before a new monthly cycle starts and you add an Additional Minutes Offering Plan to your account, you will be charged based off the Additional Minutes Offering Plan you choose for voice and messages. If you use all of your monthly voice minutes before a new monthly cycle starts, and you do not have a sufficient balance in your account, you may not use your wireless phone to make or receive voice calls, other than 911 emergency calls, until the start of the next monthly cycle. If you have an Additional Minutes Offering Plan and use all your minutes included in the plan you will not have the ability to make calls or receive messages, except to place 911 calls where available, until you purchase another Additional Minutes Offering Plan or a new monthly cycle starts. If you are a lifeline customer and also have an Additional Minutes Offering Plan and you do not have sufficient funds in your account to pay your monthly charge on your payment due date, you will automatically be switched to the free minutes offer only included each month with your service from the TerraCom wireless Lifeline program.

 

Subscribers may add an Additional Minutes Offering Plan to their TerraCom Wireless account by using one of following methods. You can add an Additional Minutes Offering Plan to your account by paying by credit/debit card, or by buying a Additional Minutes Offering Plan at any TerraCom Wireless authorized agent location. TerraCom Wireless Additional Minutes Offering Plans come in increments of $5, $10, $15, $20, $25, $30, $50 and $60. Sales taxes apply and are not included in the cost of the minute plan purchased. All minute plans offered by TerraCom Wireless include a limit (CAP) on the amount of minutes a subscriber can use in the 30-day period that begins on the day the plan is purchased. For instance, the $50 plan includes a maximum of 1300 minutes of use in a 30-day period. Purchased Additional Minutes Plans cannot be transferred or applied to any other wireless service or account. TerraCom Wireless Calling Features include Caller ID, Call Waiting, Three-Way Calling, Call Forwarding, and Voice mail. Caller ID may display both your billing name and your wireless number when placing outbound calls. TerraCom wireless does not have the ability to block your name and number when making outbound calls. Subscribers who successfully submit a TerraCom Wireless application for the lifeline program may elect to receive a free wireless phone, or purchase a higher end model, provided by TerraCom Wireless including an allotment of free airtime minutes each month for a period of twelve (12) consecutive months from the date service is started. The actual amount of airtime minutes eligible lifeline subscribers will receive each month varies by state. TerraCom Wireless reserves the right to change, or modify the actual amount of airtime minutes and eligible subscribers will receive on a monthly basis without notice. TerraCom Wireless reserves the right to determine, at its sole discretion, whether or not an applicant meets the eligibility requirements to participate or continue to participate in the TerraCom Wireless lifeline.


 
 

TerraCom Wireless Taxes and Surcharges

TerraCom Wireless charges state and local sales taxes. Pricing listed on the TerraCom Wireless website or listed in advertising methods for wireless service do not include certain taxes or surcharges. Subscribers are responsible for all charges applicable to the use of TerraCom Wireless service regardless if the subscriber was the actual user of the service. The amount of these taxes and surcharges is subject to change and may vary from time to time and by geographic area. TerraCom Wireless collects sales taxes on all Additional Minutes Offering Plans and may also collect regulatory fees in certain states. Third party authorized retailers are responsible for collecting sales taxes and required regulatory fees for transactions that occur through such third party authorized retailers. Changes to a tax or surcharge will become effective as provided by the appropriate taxing authority and changes to applicable contribution amounts for Federal Universal Service Fund ("FUSF") will apply. Taxes and fees are subject to change without notice.

TerraCom Wireless Text Messaging Rates

A TerraCom Wireless subscriber can send and receive text messages of up to 160 characters. This text message includes the address and subject line. The type of messages a device can receive may depend on the wireless handset capabilities. Standard message rates apply when sending or receiving text messages, regardless if the message is viewed. Any unused messages that expire from one monthly billing cycle will not carry over to the next monthly billing cycle, unless the monthly plan specifically allows carry over messages. You may use your free monthly allotment of minutes to send and/or receive text messages. Text messages sent to you by TerraCom Wireless are free of charge. The charge to send or receive a text message will vary depending upon your plan. The standard rate to send or receive a text message on your TerraCom Wireless phone is $0.10 per text message for receiving, and $0.10 per text message for sending. Adding additional airtime or plans to your account may include incremental minute rates per text messages sent or received. Text messaging rates for FREE PLAN 68 will be charged at 0.3 minutes per text message for sending and 0.3 minutes per text message for receiving text messages. Text messaging rates for FREE PLAN 125 and FREE PLAN 250 will be charged at 1 minute per text message for sending and 1 minute per text message for receiving text messages. If you have used all of your free monthly allotment of minutes, you will need to purchase and redeem additional airtime minutes in order to continue to send and receive text messages and to place and receive voice calls. If you do not want minutes deducted from your TerraCom Wireless phone for text messaging, then do not send or receive text messages. 


Domestic Text Messaging Rates:

Each domestic text will be deducted from the available messages in your free minute plan or in your purchased TerraCom Wireless Additional Minutes Offering Plan. Any unused messages will expire at the end of your monthly subscription period and will not be applied to subsequently purchased minutes, unless your plan includes rollover minutes. If you use all the messages in your available plan, and do not pay your monthly fee for your TerraCom Wireless Additional Minutes Offering Plan, you will not receive your monthly allocation of messages associated with your plan. Subscriber messaging plans do not include international text, picture messaging, or voicemail messages. 


International Text Messaging Rates:

TerraCom Wireless does not allow international text messages. Attempting to send international messages could result in deactivation of service and de-enrollment from TerraCom Wireless Lifeline Assistance Program.


Premium SMS:

Premium SMS is a text message to a designated "short code."  Buying or attempting to buy SMS services from anyone other than TerraCom Wireless is strictly prohibited. Premium SMS campaigns may include activities such as sending a vote, playing a game, expressing opinions, subscribing to some type of service, or some type of interaction with a television program. TerraCom Wireless does not participate in Premium SMS services or campaigns. You are solely responsible for any charges incurred for Premium SMS services or campaigns. Any text messages sent to a "short code" using TerraCom Wireless service will not likely be successfully sent or received. Any charges you may incur as a result of any attempts to participate in Premium SMS campaigns or services are not refundable, regardless whether you incur charges as deductions from your TerraCom Wireless minutes.


Preventing or Sending Spam:

TerraCom Wireless subscribers receiving unwanted text messages ("spam") should contact the source and request to unsubscribe or remove the subscriber's wireless phone number from the service. If a TerraCom Wireless subscriber intentionally sends spam from a TerraCom Wireless handset, the subscriber may be terminated without notice.

 

TerraCom Wireless may send you text messages regarding your service. Such messages are sent at not cost to you nor do they impact your monthly minutes of use. Such messages may require you to provide a timely response. Failure to respond to our messages may limit our ability to provide service to you.

 

Lifeline Activity Alerts and Other Promotional Text Messages:

YourTel Wireless will use text messaging to keep in touch with you for things like:

    •Balance Alerts
    •Activation Status
    •Product Offers
    •Reload Specials

When you sign up for Lifeline Services with YourTel Wireless you are asked to OPT IN to receive these messages. You can also choose to not receive these messages. If you choose to OPT OUT of text messages, then the only text messages you will receive are the Lifeline notifications required by the FCC, such as the 30-day non-usage notice, the recertification notices, etc. The customer cannot opt out of the required FCC notifications. 

If you choose to OPT IN for these messages, they will be delivered to you based on your phone usage.  You must use your phone every 60-days to maintain your Lifeline benefits. (See ‘SERVICES, Prepaid Services’ for more information on maintaining an active account.)  You must also recertify annually that you are eligible for Lifeline services.

    •Shortcodes 7464, 7465, 82833 from your Verizon powered phone:  At any time, you may STOP receiving YourTel Wireless Lifeline Activity Alerts.  Text STOP to 7464, 7465, 82833 about any message received to discontinue receiving that message. You can also call 888.716.8880 to OPT OUT of YourTel Wireless messaging or send an email to support@yourtelwireless.com. The customer cannot opt out of the required FCC notifications.

    •To receive SMS HELP dial 611 on your phone, or from another phone call 888.716.8880. You can also email us at support@yourtelwireless.com.

 

TerraCom Wireless Data Service Rates

TerraCom Wireless provides wireless data services and mobile internet services using your TerraCom Wireless phone. 

Subscribers may purchase additional data allocations necessary to access the mobile internet in the following data allocations ("Data Subscription Rates"):

Data Subscription Rates
  1. $10.00 for 250MB
  2. $20.00 for 500MB
  3. $40.00 for 1 Gig

 

Data usage will be deducted from the available data allocation in your purchased Data Subscription. Unused data expire at the end of your monthly Data Subscription period and may not be used in subsequent months. If you use your allocation of data before the end of the monthly period, you will be required to add an additional Data Subscription in order to access the mobile internet. You may terminate your subscription or switch to another data subscription by contacting TerraCom Wireless at 1-888-716-8880. Subscribers are responsible for all data activity from and to your wireless phone, regardless of who initiates the activity. TerraCom Wireless reserves the right to suspend, limit, or terminate a subscriber's account without notice for any misuse or use that adversely impacts network performance. TerraCom Wireless will not provide free access to data content.


Data services available to TerraCom Wireless subscribers may allow access many forms of data content such as internet, text, pictures, music, email, or other materials. Some data content that subscribers will access will be from other third-party websites or services. Some of this data content may be unsuitable for minors. Subscribers of TerraCom Wireless data services are solely responsible for evaluating the data content accessed while using a TerraCom Wireless handset or device.  TerraCom Wireless strongly recommends that you monitor data content access by minors.  Data content from third parties may harm your TerraCom Wireless handset or software. TerraCom Wireless, for any reason, may place restrictions on accessing certain data content, limit the amount of data you can access, or terminate a subscriber's access to data services. TerraCom Wireless supports the use of data content, but, TerraCom Wireless makes no representations or warranties (expressed or implied), to the extent permitted by law, including, any warranty of merchantability, fitness for a particular purpose, service quality of content, non-infringement, performance, accuracy, or efforts of any third party's data content or to third party data content a subscriber may access while using a TerraCom Wireless handset or device. TerraCom Wireless does not have control over the data content provided on third party's site that a subscriber may access. TerraCom Wireless reserves the right to change, limit, or terminate access to data content, without notice, at any time, and is not required to replace any data content requested by subscribers.


Subscribers may not use TerraCom Wireless service for any illegal purpose. This includes harassing, threatening, abusing, defaming, or slandering any individual or entity. TerraCom Wireless and its business partners provide messages, data, information, music, games, text or other material for subscribers to use on a non-commercial basis only. Subscribers may not sell or resell data content. Subscribers are solely responsible for engaging in any unauthorized use of data content. TerraCom Wireless (TerraCom, Inc.) intends to present and offer only generally acceptable data content. However, it is impossible to proof all data content, titles and news articles for appropriate content. TerraCom Wireless data content is not rated and subscribers are solely responsible for the use of such material, which may be offensive or objectionable to subscribers or to others. TerraCom Wireless subscribers agree not to hold TerraCom Wireless (TerraCom, Inc.) liable for any offensive or objectionable data content.

TerraCom Wireless Directory Assistance, Additional Charges and Services

Directory assistance calls will be provided for no additional fee; however, applicable airtime charges are assessed as minutes of usage.

 

Calling to 900 / 976 numbers are not available to TerraCom Wireless subscribers. Placing calls to 800 / 866 / 877 or other toll-free numbers will incur standard airtime charges. TerraCom Wireless allows subscribers to make or receive domestic long distance calls inside the domestic USA as long as coverage is available. TerraCom Wireless does not allow free calls to other subscribers using TerraCom Wireless service. TerraCom Wireless subscriber handsets do not provide rate information for services used to make or receive voice calls or messages.


Subscribers can switch wireless numbers for an additional fee. To make this change, please call TerraCom Wireless at 1-888-716-8880 to switch your wireless phone number. A charge of $15 may apply to number change requests.

 

A $2 per payment processing fee, which is a a per event fee charged by the Company and applied to credit card payments processed in all instances, will be assessed. 

 

TerraCom Wireless will block any calls to 1-900, 1-976, some international calling, or other pay-per-call services. 

If a subscriber's account is deactivated for any reason, TerraCom Wireless will assess subscribers a standard reactivation fee which is not refundable.


Please contact TerraCom Wireless at 1-888-716-8880, or visit our website at www.terracomwireless.com, for additional pricing information or answers to any questions about TerraCom Wireless services. Calls to TerraCom Wireless may be monitored and recorded for quality assurance.


TerraCom Wireless Subscriber Account History: 

Subscriber account history is available online for the previous 60 days of service. You may request a printed copy of your account history detailing the last 60 days of service by sending a written request to TerraCom Wireless, 401 E. Memorial Rd., Suite 500, Oklahoma City, OK 73114, Attention: Account History. If you deactivate your services or change your wireless phone number, you may obtain your account history by contacting TerraCom Wireless at 1-888-716-8880. Please visit www.terracomonline.com to access your account history at no cost. TerraCom Wireless subscribers have the ability to request a copy of their paper bill. Requests for a copy of the paper bill must be submitted in writing via mail or fax. 

Send requests to:
TerraCom Wireless
401 E. Memorial Rd., Suite 500
Edmond, OK 73114

Or fax to:
405-753-9111

TerraCom Wireless Disputed Charges

If you have a dispute with any charge to your TerraCom Wireless account, you must notify us within 60 days after the charge appears on your account. You may either contact TerraCom Wireless at 1-888-716-8880 or send notice in writing to the address listed below. A TerraCom Wireless Customer Service Representative will investigate your claim. If TerraCom Wireless is not notified of your dispute within this 60-day period you waive any right to dispute the charge, including in arbitration and/or a court proceeding. You accept all charges not properly disputed within this 60-day period. We will provide you a credit or refund if we determine that the disputed charge was inappropriate and was disputed by you in a timely manner. If we provide a credit or refund, you agree that the dispute is fully and finally resolved and not subject to any further proceedings. TerraCom Wireless is not liable for any charges for products or services provided by third parties through and for use on our network, regardless of the date on which you report it.  If any unauthorized or disputed charge appears on your statement for a third-party product, you must contact that third party directly. Third-party contact information is also available by calling TerraCom Wireless at 1-888-716-8880. TerraCom Wireless service, unless otherwise provided by law, excludes all incidental or consequential damages. Some states do not allow this exclusion.


Dispute by mail:
TerraCom Wireless
Attn: Dispute Resolution
401 E. Memorial Rd., Suite 500
Oklahoma City, OK 73114


TerraCom Wireless Refunds, Returns, or Lost Equipment Policy

Refunds: 

TerraCom Wireless is not responsible for, nor will we refund any lost, stolen, misused, or damaged TerraCom Wireless Additional Minutes Offering Plans. Additional plans purchased must be applied to a subscriber's account within 1 year of purchase. TerraCom Wireless does not accepts returns or provide refunds of any TerraCom Wireless Additional Minutes Offering Plans.  All purchases of TerraCom Wireless Additional Minutes Offering Plans are final and non-refundable regardless of who uses or possesses the subscriber's wireless phone after airtime is purchased, and regardless of whether the wireless phone is used with the subscriber's consent or knowledge. Monthly charges are non-refundable.


Returns: 

Wireless handsets purchased directly from TerraCom Wireless may be returned for a full refund within 30 days of purchase. A subscriber must return the complete handset as was received at the time of activation. Please contact TerraCom Wireless at 1-888-716-8880 for instructions. TerraCom Wireless provides new and recycled handsets to subscribers. All handset models provided to lifeline subscribers are selected at the sole discretion of TerraCom Wireless. Handset models may vary. TerraCom Wireless reserves the right to replace handsets with various models at its sole discretion. All wireless handsets purchased directly from TerraCom Wireless include a 30-day warranty from TerraCom Wireless. If you experience a handset malfunction call TerraCom Wireless at 1-888-716-8880.


Lost or Stolen Equipment: 

If a TerraCom Wireless Subscriber loses or has their handset stolen, the subscriber is responsible for all charges incurred until TerraCom Wireless is notified of the lost or stolen wireless phone. To report a lost or stolen wireless phone, please contact TerraCom Wireless at 1-888-716-8880. Upon receiving notice of the lost or stolen, TerraCom Wireless will suspend the account immediately. If a subscriber does not either activate a new TerraCom Wireless phone or notify us that they have found their wireless phone within 30 days of the suspension of the account, the account will be deactivated and the subscriber will lose the TerraCom Wireless phone number.

TerraCom Wireless Phone Number

TerraCom Wireless subscribers must accept the number that is assigned to them at the time of activation. The wireless phone number TerraCom Wireless provides for subscribers to use is and will remain the property of TerraCom Wireless. TerraCom Wireless may release a subscriber's wireless phone number to another subscriber, without giving notice, if the subscriber cancels service with TerraCom Wireless, or if the account expires and is deactivated. Subscribers may transfer a wireless number prior to the wireless number being reissued to another subscriber. TerraCom Wireless reserves the right to change a wireless number at any time. TerraCom Wireless will attempt to notify the subscriber prior to any change. A subscriber can request to change a wireless phone number for a number change fee of $15.


In some situations, a subscriber may transfer an existing carrier telephone number to your TerraCom Wireless service for use as a TerraCom Wireless phone number. To switch an existing phone number to TerraCom Wireless, please contact TerraCom Wireless at 1-888-716-8880. Before calling, please have a bill available from the existing carrier. When a subscriber transfers from another wireless carrier to TerraCom Wireless, they may have to pay a termination fee to the former carrier to early terminate the contract. TerraCom Wireless will not reimburse a subscriber for any termination fees imposed by other carriers.

Use of TerraCom Wireless Customer Information

By agreeing to Terms and Conditions of Service herein, you also agree to the terms of TerraCom Wireless Privacy Policy available online at www.terracomwireless.com. The Privacy Policy may change from time to time and includes important information on what data we collect about you, how we use this data and with whom we share that data. Any "Customer Proprietary Network Information" (CPNI) data that TerraCom Wireless collects from subscribers will be handled in accordance with the Federal Communications Commission regulations, federal consumer privacy laws and the TerraCom Wireless Privacy Policy. TerraCom Wireless will not intentionally share subscriber's personal information without the subscriber's permission. TerraCom Wireless may, from time to time, use the information subscribers provide to market services to subscribers that may be related to TerraCom Wireless services or offerings. Subscribers will have the opportunity to choose whether they would like to receive text messages notices, email notices, or direct mail and other updates from TerraCom Wireless and its affiliates about new products, promotions, or other important services offered by TerraCom Wireless. Subscribers who choose not to receive these notices may elect to unsubscribe to the information by calling TerraCom Wireless at 1-888-716-8880. TerraCom Wireless may disclose to law enforcement authorities and governmental agencies any information, including your name, account information, account history, or other information properly requested by law enforcement to comply with appropriate legal requests.

Dispute Resolution

You agree to contact TerraCom Wireless with any disputes. You must contact TerraCom Wireless with any dispute by calling TerraCom Wireless at 1-888-716-8880 or by writing TerraCom Wireless at 401 E. Memorial Rd., Suite 500, Oklahoma City, OK 73114, Attn. Dispute Resolution. You must provide a description of the dispute, all relevant information, any supporting documentation, and the proposed dispute resolution. A TerraCom Wireless representative will contact you at the last address you have provided or by phone. TerraCom Wireless agrees to negotiate in good faith to resolve any dispute you may have. You agree to pay the full amount reflected on your account statement, even while a dispute is being resolved. If you do not reach an agreement to resolve your claim within 30 days after notice of dispute was given, you or TerraCom Wireless may commence a Binding Arbitration proceeding(see below).


Certain disputes you may have with TerraCom Wireless (TerraCom, Inc.) may be resolved through Binding Arbitration. By making or receiving calls on a TerraCom Wireless handset you agree the sole remedy for any dispute shall be Binding Arbitration on an individual basis. You waive your rights to a jury trial or any class actions. You also agree the Federal Arbitration Act governs any dispute claim you have with TerraCom Wireless. This Binding Arbitration you agree as the sole remedy limits your options available in the event of a dispute to an individual basis and survives any termination of your service with TerraCom Wireless. Class Arbitrations and Class Actions are herby excluded as a remedy for any dispute you may have.  


This agreement shall be construed under the laws of the state of Oklahoma, without regard to its choice of law rules, except for the arbitration provision contained in these Terms and Conditions of Service, which will be governed by the Federal Arbitration Act. This governing law provision applies no matter where you (the subscriber) reside, or where you (the subscriber) use or pay for TerraCom Wireless services. To the extent permitted by law, if a dispute claim proceeds in court, TerraCom Wireless and you waive any right that we may have to trial by jury in any lawsuit or other proceeding.

Limitation of Liability

TerraCom Wireless and TerraCom, Inc. are not liable to you (subscriber) for any direct or indirect, special, incidental, consequential, exemplary or punitive damages of any kind, including lost  or potential profits (regardless of whether it has been notified such loss may occur) by reason of any act or omission in its provision of equipment and/or Services. TerraCom Wireless and TerraCom, Inc. will not be liable for any act or omission of any other company furnishing a part of our services, or our equipment or for any damages that result from any service or equipment provided by or manufactured by affiliated or non-affiliated third parties. TerraCom Wireless and TerraCom, Inc. are not responsible, at any time, and shall not be liable to you or anyone else for any personal information such as user names, passwords, contacts, pictures, SMS, or any additional content you may have stored on your phone or which may remain on your phone during and/or after you no longer have service with TerraCom Wireless. Unless prohibited by law, you (subscriber) agree to limit claims for damages or other monetary relief against each other to direct and actual damages. TerraCom Wireless assumes no risk or responsibility for a subscriber's use of any content provided by TerraCom Wireless services. TerraCom Wireless is not liable for any act or omission of any third party company providing part of TerraCom Wireless services (this includes equipment provided by a third party), any errors or omissions of any vendors or agents participating in offers made by TerraCom Wireless, any damages that result from third parties, or any unauthorized or disputed charges. There is no fiduciary duty that exists between you (subscriber) and TerraCom Wireless, TerraCom, Inc., or its affiliates. You (subscriber), also agree that TerraCom will not liable for any missed voice mails, any messages from your voicemail system, any data content, or any storage or deletion of contacts from a handset address book provided by TerraCom.

Indemnification

To the full extent by law, you agree to hold harmless and indemnify TerraCom, Inc., and its affiliates and their respective officers, agents, directors, partners and employees, from any and all liabilities, settlements, penalties, claims, causes of action and demands brought by third parties (including any costs, expenses or attorneys’ fees on account thereof), directly or indirectly, resulting from your use of TerraCom products and services, or another person whom you authorize to use your products or services, whether based in contract or tort (including strict liability) and regardless of the form of action. This obligation shall survive any expiration or termination of your service with TerraCom, Inc.

 

A subscriber may reside in a state that does not allow disclaimers of implied warranties or limits remedies for breach. Therefore, the above exclusions or limitations may not apply to all subscribers. A subscriber may have other legal rights that vary by state.


Warranties:

TerraCom does not manufacture wireless phones or equipment used by subscribers. The only warranties applicable to such devices or equipment are those extended by the manufacturers. We have no liability, therefore, in connection with wireless phones and other equipment or for manufacturers’ acts or omissions. WE MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE PRODUCTS AND SERVICES PROVIDED HEREUNDER OR ANY SOFTWARE REQUIRED TO BE USED IN CONNECTION THEREWITH, INCLUDING, BUT NOT LIMITED TO, AND TO THE EXTENT PERMITTED BY LAW, WARRANTY OF TITLE, WARRANTY THAT A PRODUCT OR SERVICE IS FIT FOR A PARTICULAR USE OR WARRANTY OF MERCHANTABILITY. WE EXPRESSLY DISCLAIM ANY AND ALL IMPLIED WARRANTIES. WE DON’T PROMISE ERROR-FREE OR UNINTERRUPTED SERVICE AND DON’T AUTHORIZE ANYONE TO MAKE WARRANTIES ON OUR BEHALF.

 

The TerraCom Wireless Terms and Conditions of Service, contained herein, supersede all oral or written communications and understandings between you and TerraCom, Inc., with respect to products and services provided to you and the terms under which they are offered to you by TerraCom. The surviving sections of this Terms and Conditions of Service shall continue to be valid and enforceable in the event that any part of these Terms and Conditions of Service is declared invalid, not applicable, or becomes unenforceable. There are no provisions of these Terms and Conditions of Service that provide any person or any entity that is not a party to these Terms and Conditions of Service with any remedy, liability, claim, reimbursement, or any cause of action, or that creates any other third-party beneficiary rights. Any legal dispute, unless otherwise specified herein, shall be subject to the exclusive jurisdiction of the federal or state courts located within the State of Missouri. This excludes customers who are residents of the state of California.

TerraCom reserves the right to suspend or terminate any subscriber’s access to TerraCom Wireless services or to the TerraCom Wireless website or affiliated websites, at any time, should we determine in our sole discretion that a subscriber has violated any of these Terms and Conditions of Service or any other policy of TerraCom, its affiliates, or for any other reason at the sole discretion of TerraCom.

 

Notices:

You may send notices to TerraCom by mail, 401 E Memorial Road, Suite 400, Oklahoma City, MO 73114, or by phone, at the TerraCom Service Number located below. Notices will be considered effective after received by TerraCom. If a subscriber is unable to resolve concerns with TerraCom, they may file a complaint with the Federal Communications Commission. Any notice sent to a subscriber will be sent to your last known residence we have on file, or via text message to your TerraCom wireless phone.

 

TerraCom Service Contact Numbers

 

1-877-351-4747

 

STATE OF OKLAHOMA

TerraCom Wireless is a service brought to you by TerraCom, Inc. d/b/a TerraCom Wireless (“TerraCom”). TerraCom Wireless provides both Non-Lifeline and Lifeline Assisted wireless services. The Lifeline Assistance program is supported by the federal Universal Service Fund program and is administered by the Universal Service Administrative Company. These Terms and Conditions of Service apply to TerraCom wireless services and wireless phones activated on TerraCom wireless services. Please read these terms carefully as these Terms and Conditions of Service become effective by activating or using a TerraCom wireless phone and is a legally binding agreement between you and TerraCom. These Terms and Conditions of Service contain important information about your consumer rights. TerraCom reserves the right to change or modify the Terms and Conditions of Service at any time and at its sole discretion. Changes made to the Terms and Conditions of Service will become effective at the time the change is posted on the TerraCom Website at www.TerraComwireless.com. Please check this website often for updates to the Terms and Conditions of Service.

 

Lifeline Support is a monthly support that reduces the cost of monthly wireless telephone service or residential home telephone service. An eligible TerraCom wireless customer may receive a Lifeline discount on wireless service, but the Lifeline discount is available for only one telephone connection per household. Lifeline support may vary between states. Link-Up is a one-time support that reduces the one-time costs associated with initiating telephone service for a TerraCom wireless eligible customer. Link-Up discounts lower the cost of initiating wireless service. An eligible TerraCom wireless customer may only receive one Link-Up discount at their address, and can only receive a second or subsequent Link-Up discount only for a principal place of residence with an address different from the residence address at which the Link Up assistance was provided previously.

 

Subscribers may qualify for a TerraCom wireless Lifeline program if they participate in one of the government programs listed below or qualify based on household income eligibility standards as defined below. By completing the TerraCom wireless application, a subscriber’s consent is required to the release required information, including financial information if necessary, to a designated agent as required for the administration of your TerraCom Wireless Lifeline service. This consent survives the any termination of this agreement. TerraCom reserves the right to review any subscriber’s continued eligibility for the Lifeline program, at any time, and may require subscribers to provide TerraCom with written documentation of either subscriber household income or subscriber’s participation in a qualifying state or federal program. A subscriber may only participate in one Lifeline program in either landline or wireless service at the subscriber’s principal place of residence. If a subscriber or any member a subscriber’s family participates in a Lifeline program from another provider, the subscriber is responsible for notifying the other provider that they have been approved for a TerraCom wireless Lifeline program from TerraCom, Inc. Notice to terminate service from any other provider’s Lifeline program must be given after activating new service in the TerraCom wireless Lifeline program.

 

TerraCom wireless subscribers may qualify for a Lifeline and Link-Up service offering if the subscriber meets certain state and federal eligibility requirements. These requirements are determined by the particular state where the subscriber resides. These state and federal eligibility requirements are also based on either program based eligibility or income based eligibility.

 

Program Based Eligibility:

TerraCom wireless subscribers are eligible to receive Lifeline and Link-Up discounts in Oklahoma, under the program based eligibility, if they participate in one or more of the following programs:

 

· Temporary Assistance for Needy Families

 

· State Supplemental Security Income (SSI)

 

· Oklahoma Sales Tax Relief

 

· Medical Assistance (Medicaid/Sooner Care)

 

· Supplemental Nutrition Assistance Program (SNAP) Federal Public Housing

 

· Vocational Rehabilitation (including aid to the hearing impaired)

 

· Low Income Energy Assistance Program

 

· Bureau of Indian Affairs General Assistance

 

· Head Start (must meet income qualifying standard)

 

· Tribally Administered Temporary Assistance for Needy Families

 

· National School Lunch Program’s Free Lunch Program

 

 

Oklahoma TerraCom wireless subscribers are eligible to receive Lifeline discounts, under the income based eligibility, if subscriber’s total combined household income meets 135% of the U.S. Government Income Poverty Guidelines. Proof of income documentation must be provided to TerraCom to demonstrate eligibility income based eligibility.

Number of people in household: Total household income at: Number of people in household: Total household income at:
1 person $15,755 6 people $43,160
2 people $21,236 7 people $48,641
3 people $26,717 8 people $54,122
4 people $32,198 Each additional person $5,481
5 people $37,679    

To qualify for income eligibility in Oklahoma, you must provide copies of one or more of the documents listed below. If you provide documentation that does not cover a full year, you must submit three consecutive months of the same type of document within the current calendar year.

  • Prior year's state, federal or tribal tax return
  • Social Security benefits statement
  • Retirement/Pension benefit statement
  • Veterans Administration benefits statement
  • Divorce decree or child support document
  • Federal or tribal notice letter of participation in Bureau of Indian Affairs General Assistance
  • Unemployment/Workers Compensation benefits statement
  • Current income statement from employer or paycheck stub

 

TerraCom Wireless Lifeline and Link-Up Programs Restrictions:

Subscribers applying for service in a TerraCom wireless Lifeline or Link-Up program agree to, and declare under penalty and perjury, that all of the following conditions below apply (but not limited to):

 

· TerraCom wireless Lifeline and Link-Up program is limited to one connection per household

 

· Subscriber applying for service certifies that subscriber has not utilized a Link-Up discount at the existing address.

 

· Subscriber applying for service certifies that subscriber does not participate in any other Lifeline program.

 

· Subscriber applying for service may be required to provide a Social Security Number in order to certify or verify eligibility for Lifeline or Link-Up   service. (Social Security information is strictly confidential and will not be disclosed to others without a subscriber’s written consent)

 

· If subscriber participates in another Lifeline program at the time applying for TerraCom Wireless Lifeline service, the subscriber agrees to   cancel Lifeline service with any other provider.

 

· Subscriber agrees to immediately notify TerraCom of any address change.

 

· Subscriber affirms they meet the head of household requirement.

 

· Subscriber affirms they are least 18 years old.

 

· Subscriber affirms they are not claimed as a dependant on another person’s tax returns.

 

· Subscriber affirms they will immediately notify TerraCom if they no longer participate in at least one of the state or federal programs required   to receive Lifeline discounts.

 

· Subscriber authorizes representatives of any state of federal assistance program to discuss or provide documentation needed to verify   participation requested by TerraCom. Subscriber also authorizes any state or federal assistance programs representatives to verify   subscriber’s eligibility for Lifeline or Link-Up programs.

 

· Subscribers applying for Lifeline and Link-Up programs authorize TerraCom or its duly appointed representative’s to have access to records   relating to the applicant to verify eligibility for the TerraCom wireless Lifeline or Link-Up program.

 

· Subscribers applying for TerraCom wireless Lifeline and Link-Up programs affirm, under penalty and perjury, that all foregoing representations   made when applying for service are true and correct to the best of the subscriber’s knowledge.

 

By applying for TerraCom services I hereby authorize Terracom Inc. to investigate my background and qualifications for purposes of evaluating whether I am qualified for the Lifeline service for which I am applying. I understand that Terracom Inc. will utilize an outside firm or firms to assist it in checking such information, and I specifically authorize such an investigation by information services and outside entities of the company's choice. I also understand that I may withhold my permission and that in such a case, no investigation will be done, and my application for Lifeline services will not be processed further.

 

 

Non-Usage
An account will be considered active if during any 60-day period the authorized subscriber does at least one of the following:


• Makes a monthly payment
• Purchases minutes from TerraCom to add to an existing pre-paid Lifeline account
• Completes an outbound call
• Answers an incoming call from anyone other than TerraCom, its representative, or agent
• Affirmatively responds to a direct contact (text included) from TerraCom confirming that he or she wants to continue service

Should you fail to keep your service active, you will be given 30 days to do one or the preceding actions to bring your service to active status. Should you fail to perform any of these actions, you will be de-enrolled from the Lifeline program and your service terminated. 

 

 

Annual Recertification, Verification, or Termination of Lifeline Programs:

Subscribers participating in the TerraCom wireless Lifeline program will be required to re-certify, on an annual basis, their qualification to continue to participate in Lifeline programs based on the appropriate state or federal recertification or verification requirements. TerraCom reserves the right to determine, at its sole discretion, if a subscriber meets the annual recertification or verification requirements and if the subscriber fails to re-qualify for Lifeline service. If TerraCom is unable to recertify or verify the required Lifeline qualifications the subscriber will be deemed ineligible to further participate in TerraCom wireless Lifeline programs. The subscriber’s free minute plan will be discontinued in favor of a new plan to be chosen by the subscriber. The subscriber will be eligible to choose from any then available plan under the applicable terms and conditions for that plan.

 

TerraCom reserves the right to cancel or suspend, without notice, a subscriber’s account for any fraudulent related reasons or upon the request of any state or federal authority’s request. TerraCom wireless subscribers have the ability to terminate from the Lifeline program for any reason. Subscribers who choose to terminate from the Lifeline program are required to send notice of termination in writing to the address below or by fax. Upon termination from the program, subscribers will no longer receive free minutes included each month and will be required to re-qualify for Lifeline and Link-Up qualifications if they choose to enroll with another TerraCom wireless Lifeline program. Please send all termination requests (include name, wireless number, and identity related information) to:

 

TerraCom, Inc.

 

Attn: Wireless Disconnect Department

 

401 E Memorial Road

 

Suite 400

 

Oklahoma City, OK 73114

 

Or by fax to:

 

1-877-221-0011

 

Supported Services:

The following supported services are available to TerraCom wireless subscribers who participate in Lifeline or Link-Up programs. Questions regarding supported services can be made in writing or by contacting a TerraCom representative at the TerraCom Service Number located at the end of this document.

 

1. Voice grade access to the public switched network.TerraCom Wireless service provides wireless access to the Public Switched Telecommunications Network (“PSTN”). “Voice grade access to the public switched network" is defined as a functionality that enables a subscriber of telecommunications services to transmit voice communications, including signaling the network that the caller wishes to place a call, and to receive voice communications, including receiving a signal indicating there is an incoming call in a bandwidth, at a minimum, between 300 to 3,000 Hertz;

 

2. Local Usage.TerraCom Wireless service includes a plan with unlimited local usage.

 

3. Dual tone multi-frequency signaling or its functional equivalent. "Dual tone multi-frequency" (DTMF) is a method of signaling that facilitates the transportation of signaling through the public telecommunications network, shortening call set-up time. TerraCom wireless handsets are “DTMF” capable;

 

4. Single-party service or its functional equivalent. "Single-party wireless service" is a dedicated message path for the length of a subscriber’s particular transmission. TerraCom wireless provides customers with single-party access for the duration of every call a subscriber makes that is provided by TerraCom. TerraCom wireless does not provide multi-party or party line service;

 

5. Access to emergency services. "Access to emergency services" is a service available to TerraCom wireless subscribers that allows a subscriber to call to emergency services through a Public Service Access Point (PSAP) operated by the local government;

 

6. Access to operator services. "Access to operator services" is defined as having access to any automatic or live assistance to a consumer to arrange for billing or completion, or both, of a telephone call;

 

7. Access to interexchange service. "Access to interexchange service" is defined as the user of the telecommunication service having access to complete a long distance call or a toll call;

 

8. Access to directory assistance. "Access to directory assistance" is defined as access to a service that includes making available to customers, upon request, information contained in directory listings; and

 

9. Toll limitation for qualifying low-income consumers. "Toll limitation" TerraCom wireless qualifying subscribers have the option to use their wireless service to complete a long distance call or toll call in an amount of service that limits the amount of toll service to which the subscriber has already paid.

 

TerraCom Wireless Services:

TerraCom Wireless service is provided at the company’s discretion. TerraCom may change pricing or the company’s Terms and Conditions of Service, from time to time, without notice. Unless expressly prohibited by law, TerraCom reserves the right to modify or cancel a subscriber’s service, an account, or take corrective action at any time and for any reason, including, but not limited to, your violation of any provision of these Terms and Conditions of Service. Check the TerraCom website, www.TerraComwireless.com, for the most recent pricing and changes to the Terms and Conditions of Service. A subscriber’s right to use TerraCom service is subject to TerraCom business practices, policies, procedures, rates and these Terms and Conditions of Service. TerraCom may change the Terms and Conditions of Service at any time. TerraCom will notify subscribers of any change to the Terms and Conditions of Service that are determined to be materially adverse to a subscribers service 30 days in advance of the change. If subscriber does not terminate service within 30 days of receiving this notice of a change in the Terms and Conditions of Service, subscriber agrees to accept any such changes.

 

TerraCom, Inc. provides TerraCom Wireless mobile telecommunications services using the geographic areas covered by the Nationwide Sprint Network footprint. Local phone numbers may not be available in all areas. Subscribers do not have the ability use TerraCom Wireless service with any other wireless phone, device, or on another network. Subscribers may also not use a TerraCom wireless handset with any other service or network. Airtime may be used for domestic calling from the United States and for other services as provided in these Terms and Conditions of Service. TerraCom Wireless service is for personal use only and may not be used in a manner that interferes with another TerraCom wireless customer’s use of service. TerraCom has determined that ability to provide good service to subscribers may be impaired when customers place abnormally high numbers of calls, sends or receives unusually high numbers of messages, or repeatedly place calls of unusually long duration, relative to typical usage by other TerraCom wireless customers on similar service plans. Such non-typical usage suggests that a wireless phone is being used other than for personal use and is in violation of these Terms and Conditions of Service. TerraCom Wireless services are provided solely for live dialogue between two individuals. TerraCom Wireless services may not be used for any type of monitoring services, any data transmissions, or other non-personal related connections that do not consist of uninterrupted live dialogue between two individuals. A TerraCom wireless subscriber account may be terminated, without notice, if a subscriber’s usage is determined to be used in violation of the Terms and Conditions of Service for non-personal use, pager service, voicemail retrieval service, or other uses deemed inappropriate.

 

TerraCom Wireless services use radio transmissions and are therefore affected by limitations. Coverage is not available everywhere. Quality of service may be affected by conditions beyond TerraCom’s control, including atmospheric, geographical, or topographical conditions. Service may also be affected by damage to wireless handsets. TerraCom does not guarantee, or warrant, that service will be available at any specific time or geographical location, or that service will be provided without possible interruption. You should therefore never solely rely on your wireless phone for emergency calls, such as to 911. TerraCom wireless customers have access to dial 911 in an emergency. However, occasionally a subscriber may attempt to call 911 in an area where there is no wireless coverage. If there is no wireless coverage, a subscriber’s call to 911 may not go though and the subscriber should dial 911 from the nearest landline phone.

 

By applying or activating service with TerraCom, a subscriber agrees not to use TerraCom Wireless services in any way that is illegal, abusive, or fraudulent. This will be determined by TerraCom in its sole discretion. You may also not alter any of the software or hardware on your TerraCom wireless handset for any purpose. TerraCom wireless phones may not be sold to third parties.

 

In order to verify if you reside within a service area please visit www.TerraComwireless.com. You may enter your city name or locate coverage maps on the website to verify coverage. The map is only an approximation of actual coverage and may differ substantially from the areas of coverage shown on the website. Coverage can be affected by many factors such as weather, terrain, buildings, equipment, signal strength or many other factors that may affect network coverage. TerraCom does not guarantee coverage or network availability.

 

TerraCom Wireless ETC Services:

TerraCom wireless Lifeline programs are only available for activation by customer’s who reside in the areas in which TerraCom, Inc., has been designated as a Eligible Telecommunications Carrier (“ETC”). To receive subsidized wireless service, a subscriber’s principal residence address must be within a TerraCom Wireless ETC service area. Visit www.TerraComwireless.com to check whether you reside in a TerraCom Wireless ETC service area. To be eligible for TerraCom Wireless service, a subscriber must meet the applicable eligibility standards described throughout these Terms and Conditions of Service, which may be amended by TerraCom. Where applicable, TerraCom wireless Lifeline programs are provided to you by TerraCom, Inc., and are governed by tariffs. Where applicable, a tariff will be on file with the appropriate public utility commissions in that state and supersede any term related to the Lifeline Assistance program. TerraCom may provide access to tariffs through its website. Please be aware that tariffs posted online may not be official documents and you assume full responsibility for any tariff information you access on the TerraCom wireless website. TerraCom bears no liability for the accuracy of any documents available on this website.

 

TerraCom Wireless Service Rates (Airtime), Features, Coverage, and Activation Fees:

Airtime not purchased under an Additional Minute Plan is valued at $0.20 per minute of use. Airtime charges apply to standard voice usage calls for both local and domestic long distance calls. TerraCom wireless voice usage is deducted in full-minute increments and all partial minutes are rounded up to the next minute. Airtime usage is rounded up to the nearest whole minute. Airtime applies to all message retrieval and voice calls. Credits will not be given for dropped calls. Any unused airtime that expires is forfeited upon expiration or termination of eligibility in the TerraCom wireless Lifeline Assistance program. Roaming charges, if they apply, will be billed at a rate of $0.59 per minute of use and will be deducted from the available minutes. Roaming charges occur when a subscriber makes a call using the facilities of another wireless service provider due to the location the call was placed. Roaming occurs when you make or receive calls outside the home network calling area. TerraCom does not provide any guarantees as to the availability or quality of service while roaming. A TerraCom wireless Customer must have airtime minutes available to make or receive a call. TerraCom wireless handsets will only operate when you have airtime minutes available on your wireless account. If you run out of your allotment of airtime, you may purchase and add additional airtime to your account.

 

Under the Company’s wireless plans, qualified subscribers will be able to select from the following service offerings:

 

1000 Lifeline Non-Tribal Wireless Plan

This plan is available for Lifeline eligible customers residing on Oklahoma non-Tribal lands. It includes 1000 voice minutes or 1000 texts for $26.08 per month. Unused minutes will not rollover from month to month.

 

 

Unlimited Lifeline Non-Tribal Wireless Plan

This plan is available for Lifeline eligible customers residing on Oklahoma non-Tribal lands. It includes unlimited local and nationwide calling and SMS text messaging at $ 29.58 per month.

 

 

1000 Lifeline Non-Tribal Wireless Data Plan

This plan is available for Lifeline eligible customers residing on Oklahoma non-Tribal lands. It includes 1000 voice minutes or 1000 texts and unlimited data for $31.08 per month. Unused minutes will not rollover from month to month.

 

 

Unlimited Lifeline Non-Tribal Wireless Data Plan

This plan is available for Lifeline eligible customer residing on Oklahoma non-Tribal lands. This plan will include unlimited voice and/or text minutes and unlimited data at $34.58 per month. One text message is equivalent to one minute of use.

 

 

 

Oklahoma Lifeline Tribal 1000 Plan:

 

Each month subscribers on Tribal lands will receive 1000 voice minutes or 1000 text messages for $1.00 per month plus fees and taxes. Text messaging will be assessed at a rate of 1 minute per text message for sending and 1 minute per text message for receiving text messages. There are no rollover minutes with this plan. Unused minutes will expire each month on the service expiration date.

 

This offering is also available to non-Lifeline subscribers on Tribal lands at $36.50 per month.

 

Oklahoma Lifeline Tribal 1000 Data Plan:

 

Each month subscribers on Tribal lands will receive 1000 voice minutes or 1000 text messages and unlimited data  for $6.00 per month plus fees and taxes. Text messaging will be assessed at a rate of 1 minute per text message for sending and 1 minute per text message for receiving text messages. There are no rollover minutes with this plan. Unused minutes will expire each month on the service expiration date.

 

If you subscribe to this plan but accumulate a past due balance of $15 or greater, you will be moved to the Oklahoma Lifeline Tribal 1000 Plan.

 

This offering is also available to non-Lifeline subscribers on Tribal lands at $41.50 per month.

 

Oklahoma Lifeline Tribal Unlimited Plan:

 

Each month subscribers on Tribal lands will receive unlimited voice or text minutes for $1.00 per month plus fees and taxes. 

 

If you subscribe to this plan but accumulate a past due balance of $15 or greater, you will be moved to the Oklahoma Lifeline Tribal 1000 Plan.

 

This offering is also available to non-Lifeline subscribers on Tribal lands at $40.00 per month.

 

Oklahoma Lifeline Tribal Unlimited Data Plan:

 

Each month subscribers on Tribal lands will receive unlimited voice or text minutes and unlimited date for $6.00 per month plus fees and taxes.  

 

If you subscribe to this plan but accumulate a past due balance of $15 or greater, you will be moved to the Oklahoma Lifeline Tribal 1000 Plan.

 

This offering is also available to non-Lifeline subscribers on Tribal lands at $45.00 per month.

 

Lifeline Unlimited 100 Data - Tribal Lands
 
Each month you will receive unlimited voice or text minutes and 100MB data for $3.00 per month. Text messaging will be assessed at a rate of 1 minute per text message for sending and 1 minute per text message for receiving text messages. There are no rollover minutes with this plan. Unused minutes and data will expire each month on the service expiration date.
 
This offering is available to non-Tribal Lands Lifeline subscribers at $29.50 per month.
 
This offering is available to non-Lifeline subscribers at $42.00 per month.
 
 
Lifeline Unlimited 10 Data - Tribal Lands
 
Each month you will receive unlimited voice or text minutes and 10MB data for $1.00 per month. Text messaging will be assessed at a rate of 1 minute per text message for sending and 1 minute per text message for receiving text messages. There are no rollover minutes with this plan. Unused minutes and data will expire each month on the service expiration date.
 
This offering is available to non-Tribal Lands Lifeline subscribers at $27.50 per month.
 
This offering is available to non-Lifeline subscribers at $40.00 per month.

  

Unlimited Plan Usage

Unlimited Plan services are provided solely for live dialogue between two individuals for personal, non-commercial use. “Unlimited” does not mean unreasonable use. Unreasonable voice use includes, but is not limited to, the following: machine-to-machine, monitoring services, transmission of broadcasts or recorded material, telemarketing, call center services, autodialed calls, an abnormally high number of conference calling, calls, or messages, and/or calls of abnormally long duration and any and all commercial uses. Other uses have the potential to disrupt reliable service to other customers and/or have a disproportionate impact on network resources, so are therefore considered abuse of the service and will not be allowed.

 

We may determine at our sole discretion that abuse is taking place if, for instance, you are placing an unusually high number of calls of unusually long duration. We reserve the right to respond to such abuse by placing you on a different class of service or, at our discretion, terminating your service.

 

This does not mean that there is any type of cap on the minutes and/or texts customers are allowed to use. A proprietary program of complex algorithms is used to identify the behavior patterns of customers who are abusing the unlimited plan. Those who have been determined to be abusing the system will have their account terminated.

 

TerraCom’s unlimited data or messaging features are provided solely for purposes of non-commercial messaging, Internet browsing, e-mail access, and the non-continuous streaming of data (e.g. downloading files). pending upon your rate plant, your usage of data may be metered by TerraCom. Your unlimited data plan will include a data access usage limit of 1 Gig per service cycle. While most common uses are permitted by our data and messaging features, there are certain uses that cause extreme network capacity issues and are therefore prohibited. Our data and messaging services may not be used: (a) to generate excessive amounts of Internet traffic through the continuous, unattended streaming, downloading, or uploading of videos or other files, (b) to operate hosting services, (c) to maintain continuous active network connections to the Internet such as through a web camera or automated machine-to-machine connection or peer-to-peer (P2P) file sharing, (d) to disrupt e-mail use by others using automated or manual routines, including, but not limited to "auto-responders" or cancel bots or other similar routines, (e) to transmit or facilitate any unsolicited or unauthorized advertising, promotional materials, “spam,” unsolicited commercial or bulk e-mail or messaging, (f) for activities adversely affecting the ability of other people or systems to use either TerraCom’s wireless services or other parties' Internet-based resources, including, but not limited to, "denial of service" (DoS) attacks against another network host or individual user, (g) for an activity that tethers or connects any device to personal computers or other equipment for the purpose of transmitting wireless data over the network (unless customer is using a plan designated for such usage), (h) as a dedicated data connection, (i) for abnormally long data transmissions, or (j) for any other reason that, in our sole discretion, violates our policy of providing “unlimited” Services for non-commercial use.

 

TerraCom Wireless Additional Minutes Plans:

TerraCom will provide Additional Minutes Plans. Please visit www.TerraComwireless.com for the current rates of adding additional minutes. Unused minutes and messages expire at the end of your monthly period and may not be used in subsequent months. If you use all of your monthly voice minutes and messages before a new monthly cycle starts and you add an Additional Minutes Offering Plan to your account, you will be charged based off the Additional Minutes Offering Plan you choose for voice and messages. If you use all of your monthly voice minutes before a new monthly cycle starts, and you do not have a sufficient balance in your account, you may not use your wireless phone to make or receive voice calls, other than 911 emergency calls, until the start of the next monthly cycle. If you have an Additional Minutes Offering Plan and use all your minutes included in the plan you will not have the ability to make calls or receive messages, except to place 911 calls where available, until you purchase another Additional Minutes Offering Plan or a new monthly cycle starts.

 

Subscribers may add an Additional Minutes Offering Plan to their TerraCom wireless account by using one of following methods. You can add an Additional Minutes Offering Plan to your account by paying by credit/debit card, or by buying an Additional Minutes Offering Plan at any TerraCom wireless authorized agent location. TerraCom Wireless Additional Minutes Offering Plans come in increments of $5, $10, $15, $20, $25, $30, $50 and $60. Sales taxes apply and are included in the cost of the minute plan purchased. Purchased Additional Minutes Plans cannot be transferred or applied to any other wireless service or account.

 

Additional Minute Plans:

$5.00 - 60 Minutes/Texts

$10.00 - 200 Minutes/Texts

$15.00 - 300 Minutes/Texts

$20.00 - 400 Minutes/Texts

$25.00 - 500 Minutes/Texts

$30.00 - 600 Minutes/Texts

$50.00 - 1300 Minutes/Texts

$60.00 - 1700 Minutes/Texts


TerraCom Wireless Calling Features include Caller ID, Call Waiting, Three-Way Calling, Call Forwarding, and Voicemail. Caller ID may display both your billing name and your wireless number when placing outbound calls. TerraCom does not have the ability to block your name and number when making outbound calls.

 

The TerraCom Wireless activation fee is $60 and some of the activation fee may be deferred. Subscribers activating service with a TerraCom wireless Lifeline program may be eligible for a Link-Up discount at the time of activation. The Link-Up fee will provide the subscriber a discount off the activation fee. TerraCom wireless subscribers are responsible to pay any remaining activation fee not covered by Link-Up. Subscribers are solely responsible to pay for the entire activation fee if they are not eligible for Link-Up. Activation fees may be deferred over a period of 12 months (balance at time of activation divided by 12 and billed monthly). TerraCom reserves the right at any time and without notice to change the activation fees charged to new subscribers.

 

Subscribers who successfully submit a TerraCom wireless application for the Lifeline program will receive a free wireless phone provided by TerraCom. TerraCom reserves the right to change, or modify the actual amount of airtime minutes and eligible subscribers will receive on a monthly basis without notice. TerraCom reserves the right to determine, at its sole discretion, whether or not an applicant meets the eligibility requirements to participate or continue to participate in the TerraCom wireless Lifeline.

 


TerraCom Wireless Taxes and Surcharges:

TerraCom charges state and local sales taxes. Pricing listed on the TerraCom wireless website or listed in advertising methods for wireless service do not include certain taxes or surcharges. Subscribers are responsible for all charges applicable to the use of TerraCom Wireless service regardless if the subscriber was the actual user of the service. The amount of these taxes and surcharges is subject to change and may vary from time to time and by geographic area. TerraCom collects sales taxes on all Additional Minutes Offering Plans and may also collect regulatory fees in certain states. Third party authorized retailers are responsible for collecting sales taxes and required regulatory fees for transactions that occur through such third party authorized retailers. Changes to a tax or surcharge will become effective as provided by the appropriate taxing authority and changes to applicable contribution amounts for Federal Universal Service Fund (“FUSF”) will apply. Taxes and fees are subject to change without notice.

 


TerraCom Wireless Text Messaging Rates:

A TerraCom wireless subscriber can send and receive text messages of up to 160 characters. This text message includes the address and subject line. The type of messages a device can receive may depend on the wireless handset capabilities. Standard message rates apply when sending or receiving text messages, regardless if the message is viewed. Any unused messages that expire from one monthly billing cycle will not carry over to the next monthly billing cycle, unless the plan specifically allows carry over messages. Text messages sent to you by TerraCom are free of charge. The charge to send or receive a text message will vary depending upon your plan. The standard rate to send or receive a text message on your TerraCom wireless phone is $0.10 per text message for receiving, and $0.10 per text message for sending. Adding additional airtime or plans to your account may include incremental minute rates per text messages sent or received. If you have used all of your monthly allotment of minutes, you will need to purchase and redeem additional airtime minutes in order to continue to send and receive text messages and to place and receive voice calls. If you do not want minutes deducted from your TerraCom wireless phone for text messaging, then do not send or receive text messages. Due to the transmission method of Sprint’s Nationwide Test Messaging Network, your cell phone number or other information may be transmitted over the Internet when using Text Messaging. By activating or using a TerraCom wireless phone and/or sending a text message, you understand any risks associated and agree you have been notified of such risks.

 


Domestic Text Messaging Rates:

Each domestic text will be deducted from the available messages in your plan or in your purchased TerraCom Wireless Additional Minutes Offering Plan. Any unused messages will expire at the end of your monthly subscription period and will not be applied to subsequently purchased minutes, unless your plan includes rollover minutes. If you use all the messages in your available plan, and do not pay your monthly fee for your TerraCom Wireless Additional Minutes Offering Plan, you will not receive your monthly allocation of messages associated with your plan. Subscriber messaging plans do not include international text, picture messaging, or voicemail messages.

 


International Text Messaging Rates:

TerraCom wireless does not allow international text messages. Attempting to send international messages could result in deactivation of service and de-enrollment from TerraCom wireless Lifeline Assistance Program.

 

Premium SMS:

Premium SMS is a text message to a designated "short code." Buying or attempting to buy SMS services from anyone other than TerraCom is strictly prohibited. Premium SMS campaigns may include activities such as sending a vote, playing a game, expressing opinions, subscribing to some type of service, or some type of interaction with a television program. TerraCom does not participate in Premium SMS services or campaigns. You are solely responsible for any charges incurred for Premium SMS services or campaigns. Any text messages sent to a "short code" using TerraCom Wireless service will not likely be successfully sent or received. Any charges you may incur as a result of any attempts to participate in Premium SMS campaigns or services are not refundable, regardless whether you incur charges as deductions from your TerraCom Wireless minutes.

 

Preventing or Sending Spam:

TerraCom wireless subscribers receiving unwanted text messages (“spam”) should contact the source and request to unsubscribe or remove the subscriber’s wireless phone number from the service. If a TerraCom Wireless subscriber intentionally sends spam from a TerraCom wireless handset, the subscriber may be terminated without notice.

 

TerraCom Wireless may send you text messages regarding your service. Such messages are sent at not cost to you nor do they impact your monthly minutes of use. Such messages may require you to provide a timely response. Failure to respond to our messages may limit our ability to provide service to you.

 

Lifeline Activity Alerts and Other Promotional Text Messages:

YourTel Wireless will use text messaging to keep in touch with you for things like:

    •Balance Alerts
    •Activation Status
    •Product Offers
    •Reload Specials

When you sign up for Lifeline Services with YourTel Wireless you are asked to OPT IN to receive these messages. You can also choose to not receive these messages. If you choose to OPT OUT of text messages, then the only text messages you will receive are the Lifeline notifications required by the FCC, such as the 30-day non-usage notice, the recertification notices, etc. The customer cannot opt out of the required FCC notifications. 

If you choose to OPT IN for these messages, they will be delivered to you based on your phone usage.  You must use your phone every 60-days to maintain your Lifeline benefits. (See ‘SERVICES, Prepaid Services’ for more information on maintaining an active account.)  You must also recertify annually that you are eligible for Lifeline services.

    •Shortcodes 7464, 7465, 82833 from your Verizon powered phone:  At any time, you may STOP receiving YourTel Wireless Lifeline Activity Alerts.  Text STOP to 7464, 7465, 82833 about any message received to discontinue receiving that message. You can also call 888.716.8880 to OPT OUT of YourTel Wireless messaging or send an email to support@yourtelwireless.com. The customer cannot opt out of the required FCC notifications.

    •To receive SMS HELP dial 611 on your phone, or from another phone call 888.716.8880. You can also email us at support@yourtelwireless.com.

 

TerraCom Wireless Data Service Rates:

TerraCom Wireless provides wireless data services and mobile internet services using your TerraCom wireless phone. Subscribers may purchase additional data allocations necessary to access the mobile internet in the following data allocations (“Data Subscription Rates”):

 

Data Subscription Rates
  1. $10.00 for 250MB
  1. $20.00 for 500MB
  1. $40.00 for 1 Gig

 

Data usage will be deducted from the available data allocation in your purchased Data Subscription. Unused data expire at the end of your monthly Data Subscription period and may not be used in subsequent months. If you use your allocation of data before the end of the monthly period, you will be required to add an additional Data Subscription in order to access the mobile internet. You may terminate your subscription or switch to another data subscription by contacting TerraCom at the TerraCom Service Number located at the end of this document. Subscribers are responsible for all data activity from and to your wireless phone, regardless of who initiates the activity. TerraCom reserves the right to suspend, limit, or terminate a subscriber’s account without notice for any misuse or use that adversely impacts network performance. TerraCom will not provide free access to data content.

Data services available to TerraCom Wireless subscribers may allow access many forms of data content such as internet, text, pictures, music, email, or other materials. Some data content that subscribers will access will be from other third-party websites or services. Some of this data content may be unsuitable for minors. Subscribers of TerraCom Wireless data services are solely responsible for evaluating the data content accessed while using a TerraCom wireless handset or device. TerraCom strongly recommends that you monitor data content access by minors. Data content from third parties may harm your TerraCom wireless handset or software. TerraCom, for any reason, may place restrictions on accessing certain data content, limit the amount of data you can access, or terminate a subscriber’s access to data services. TerraCom supports the use of data content, but, TerraCom makes no representations or warranties (expressed or implied), to the extent permitted by law, including, any warranty of merchantability, fitness for a particular purpose, service quality of content, non-infringement, performance, accuracy, or efforts of any third party’s data content or to third party data content a subscriber may access while using a TerraCom wireless handset or device. TerraCom does not have control over the data content provided on third party’s site that a subscriber may access. TerraCom reserves the right to change, limit, or terminate access to data content, without notice, at any time, and is not required to replace any data content requested by subscribers. If you use your cell phone to browse the Internet, your cell phone number or other information may be transmitted over the Internet. By activating or using a TerraCom wireless phone and/or using the data service, you understand any risks associated and agree you have been notified of such risks.

 

Subscribers may not use TerraCom Wireless service for any illegal purpose. This includes harassing, threatening, abusing, defaming, or slandering any individual or entity. TerraCom and its business partners provide messages, data, information, music, games, text or other material for subscribers to use on a non-commercial basis only. Subscribers may not sell or resell data content. Subscribers are solely responsible for engaging in any unauthorized use of data content. TerraCom intends to present and offer only generally acceptable data content. However, it is impossible to proof all data content, titles and news articles for appropriate content. TerraCom Wireless data content is not rated and subscribers are solely responsible for the use of such material, which may be offensive or objectionable to subscribers or to others. TerraCom wireless subscribers agree not to hold TerraCom liable for any offensive or objectionable data content.

 

TerraCom Wireless Directory Assistance, Additional Charges and Services:

Directory assistance calls will not incur an additional charge and subscribers will only incur standard usage for such calls.

 

Calling to 900 / 976 numbers are not available to TerraCom Wireless subscribers. On any unlimited plan, placing calls to 800 / 866 / 877 or other toll-free numbers will incur standard airtime charges. TerraCom allows subscribers to make or receive domestic long distance calls inside the domestic USA as long as coverage is available. On any unlimited plan , TerraCom does not allow free calls to other subscribers using TerraCom Wireless service. TerraCom Wireless subscriber handsets do not provide rate information for services used to make or receive voice calls or messages.

 

Subscribers can switch wireless numbers for an additional fee. To make this change, please call TerraCom at the TerraCom Service Number located at the end of this document to switch your wireless phone number. A charge of $15 may apply to number change requests.

 

A $2 per payment processing fee, which is a a per event fee charged by the Company and applied to credit card payments processed in all instances, will be assessed. 

 

TerraCom will block any calls to 1-900, 1-976, some international calling, or other pay-per-call services.

If a subscriber’s account is deactivated for any reason, TerraCom will assess subscribers a standard reactivation fee which is not refundable.

 

Please contact TerraCom at the TerraCom Service Number located at the end of this document, or visits our website at www.TerraComwireless.com, for additional pricing information or answers to any questions about TerraCom Wireless services. Calls to TerraCom may be monitored and recorded for quality assurance.

 

TerraCom Wireless Subscriber Account History: Subscriber account history is available online for the previous 60 days of service. You may request a printed copy of your account history detailing the last 60 days of service by sending a written request to TerraCom Wireless, 401 E Memorial Road, Suite 400, Oklahoma City, OK 73114, Attention: Account History. You will be assessed a $50.00 processing fee for this service. If you deactivate your services or change your wireless phone number, you may obtain your account history by contacting TerraCom Wireless at the TerraCom Service Number located at the end of this document. Please visit www.TerraComwireless.com to access your account history at no cost. TerraCom Wireless subscribers have the ability to request a copy of their paper bill. Requests for a copy of the paper bill must be submitted in writing via mail or fax. Send requests to:

 

TerraCom Wireless

 

401 E Memorial Road

 

Suite 400

 

Oklahoma City, OK 73114

 

Or fax to: 1-877-388-1083

 

TerraCom Wireless Disputed Charges:

If you have a dispute with any charge to your TerraCom Wireless account, you must notify us within 60 days after the charge appears on your account. You may either contact TerraCom at the TerraCom Service Number located at the end of this document or send notice in writing to the address listed below. A TerraCom wireless Customer Service Representative will investigate your claim. If TerraCom is not notified of your dispute within this 60-day period you waive any right to dispute the charge, including in arbitration and/or a court proceeding. You accept all charges not properly disputed within this 60-day period. We will provide you a credit or refund if we determine that the disputed charge was inappropriate and was disputed by you in a timely manner. If we provide a credit or refund, you agree that the dispute is fully and finally resolved and not subject to any further proceedings. TerraCom is not liable for any charges for products or services provided by third parties through and for use on our network, regardless of the date on which you report it. If any unauthorized or disputed charge appears on your statement for a third-party product, you must contact that third party directly. Third-party contact information is also available by calling TerraCom at the TerraCom Service Number located at the end of this document. TerraCom Wireless service, unless otherwise provided by law, excludes all incidental or consequential damages. Some states do not allow this exclusion.

 

Dispute by mail:

TerraCom Wireless

Attn: Dispute Resolution

401 E Memorial Road

Suite 400

Oklahoma City, OK 73114

TerraCom Wireless Refunds, Returns, or Lost Equipment Policy:


Refunds: Monthly charges are non-refundable.

 

Returns: Wireless handsets purchased directly from TerraCom may be returned for a full refund within 30 days of purchase. A subscriber must return the complete handset as was received at the time of activation. Please contact TerraCom at the TerraCom Service Number located at the end of this document for instructions. TerraCom provides new and recycled handsets to subscribers. All handset models provided to Lifeline subscribers are selected at the sole discretion of TerraCom. Handset models may vary. TerraCom reserves the right to replace handsets with various models at its sole discretion. All wireless handsets purchased directly from TerraCom include a 30-day warranty from TerraCom. If you experience a handset malfunction call TerraCom at the TerraCom Service Number located at the end of this document.

 

Lost or Stolen Equipment: If a TerraCom Wireless Subscriber loses or has their handset stolen, the subscriber is responsible for all charges incurred until TerraCom is notified of the lost or stolen wireless phone. To report a lost or stolen wireless phone, please contact TerraCom at the TerraCom Service Number located at the end of this document. Upon receiving notice of the lost or stolen phone, TerraCom will suspend the account immediately. If a subscriber does not either activate a new TerraCom wireless phone or notify us that they have found their wireless phone within 30 days of the suspension of the account, the account will be deactivated and the subscriber will lose the TerraCom wireless phone number.


TerraCom Wireless Phone Number:

TerraCom Wireless subscribers must accept the number that is assigned to them at the time of activation. The wireless phone number TerraCom provides for subscribers to use is and will remain the property of TerraCom. TerraCom may release a subscriber’s wireless phone number to another subscriber, without giving notice, if the subscriber cancels service with TerraCom, or if the account expires and is deactivated. Subscribers may transfer a wireless number prior to the wireless number being reissued to another subscriber. TerraCom reserves the right to change a wireless number at any time. TerraCom will attempt to notify the subscriber prior to any change. A subscriber can request to change a wireless phone number for a number change fee of $15.

 

In some situations, a subscriber may transfer an existing carrier telephone number to your TerraCom Wireless service for use as a TerraCom wireless phone number. To switch an existing phone number to TerraCom, please contact TerraCom at the TerraCom Service Number located at the end of this document. Before calling, please have a bill available from the existing carrier. When a subscriber transfers from another wireless carrier to TerraCom, they may have to pay a termination fee to the former carrier to early terminate the contract. TerraCom will not reimburse a subscriber for any termination fees imposed by other carriers.


Use of TerraCom Wireless Customer Information:

By agreeing to Terms and Conditions of Service herein, you also agree to the terms of TerraCom Wireless Privacy Policy available online at www.TerraComwireless.com. The Privacy Policy may change from time to time and includes important information on what data we collect about you, how we use this data and with whom we share that data. Any “Customer Proprietary Network Information” (CPNI) data that TerraCom Wireless collects from subscribers will be handled in accordance with the Federal Communications Commission regulations, federal consumer privacy laws and the TerraCom Wireless Privacy Policy. TerraCom will not intentionally share subscriber’s personal information without the subscriber’s permission. TerraCom may, from time to time, use the information subscribers provide to market services to subscribers that may be related to TerraCom wireless services or offerings. Subscribers will have the opportunity to choose whether they would like to receive text messages notices, email notices, or direct mail and other updates from TerraCom and its affiliates about new products, promotions, or other important services offered by TerraCom. Subscribers who choose not to receive these notices may elect to unsubscribe to the information by calling TerraCom at the TerraCom Service Number located at the end of this document. TerraCom may disclose to law enforcement authorities and governmental agencies any information, including your name, account information, account history, or other information properly requested by law enforcement to comply with appropriate legal requests.

 

Dispute Resolution:

You agree to contact TerraCom with any disputes. You must contact TerraCom with any dispute by calling TerraCom at the TerraCom Service Number located at the end of this document or by writing TerraCom at 401 E Memorial Road, Suite 400, Oklahoma City, OK 73114, Attn. Dispute Resolution. You must provide a description of the dispute, all relevant information, any supporting documentation, and the proposed dispute resolution. A TerraCom representative will contact you at the last address you have provided or by phone. TerraCom agrees to negotiate in good faith to resolve any dispute you may have. You agree to pay the full amount reflected on your account statement, even while a dispute is being resolved. If you do not reach an agreement to resolve your claim within 30 days after notice of dispute was given, you or TerraCom may commence a Binding Arbitration proceeding (see below).

 

Certain disputes you may have with TerraCom may be resolved through Binding Arbitration. By making or receiving calls on a TerraCom wireless handset you agree the sole remedy for any dispute shall be Binding Arbitration on an individual basis. You waive your rights to a jury trial or any class actions. You also agree the Federal Arbitration Act governs any dispute claim you have with TerraCom. This Binding Arbitration you agree as the sole remedy limits your options available in the event of a dispute to an individual basis and survives any termination of your service with TerraCom. Class Arbitrations and Class Actions are herby excluded as a remedy for any dispute you may have.

 

This agreement shall be construed under the laws of the state of Missouri, without regard to its choice of law rules, except for the arbitration provision contained in these Terms and Conditions of Service, which will be governed by the Federal Arbitration Act. This governing law provision applies no matter where you (the subscriber) reside, or where you (the subscriber) use or pay for TerraCom wireless services. To the extent permitted by law, if a dispute claim proceeds in court, TerraCom and you waive any right that we may have to trial by jury in any lawsuit or other proceeding.

 

Limitation of Liability:

TerraCom, Inc. is not liable to you (subscriber) for any direct or indirect, special, incidental, consequential, exemplary or punitive damages of any kind, including lost or potential profits (regardless of whether it has been notified such loss may occur) by reason of any act or omission in its provision of equipment and/or Services. TerraCom, Inc. will not be liable for any act or omission of any other company furnishing a part of our services, or our equipment or for any damages that result from any service or equipment provided by or manufactured by affiliated or non-affiliated third parties. TerraCom, Inc. is not responsible, at any time, and shall not be liable to you or anyone else for any personal information such as user names, passwords, contacts, pictures, SMS, or any additional content you may have stored on your phone or which may remain on your phone during and/or after you no longer have service with TerraCom. Unless prohibited by law, you (subscriber) agree to limit claims for damages or other monetary relief against each other to direct and actual damages. TerraCom assumes no risk or responsibility for a subscriber’s use of any content provided by TerraCom Wireless services. TerraCom is not liable for any act or omission of any third party company providing part of TerraCom Wireless services (this includes equipment provided by a third party), any errors or omissions of any vendors or agents participating in offers made by TerraCom, any damages that result from third parties, or any unauthorized or disputed charges. There is no fiduciary duty that exists between you (subscriber) and TerraCom, Inc., or its affiliates. You (subscriber), also agree that TerraCom will not liable for any missed voice mails, any messages from your voicemail system, any data content, or any storage or deletion of contacts from a handset address book provided by TerraCom.

 

Indemnification:

To the full extent by law, you agree to hold harmless and indemnify TerraCom, Inc., and its affiliates and their respective officers, agents, directors, partners and employees, from any and all liabilities, settlements, penalties, claims, causes of action and demands brought by third parties (including any costs, expenses or attorneys’ fees on account thereof), directly or indirectly, resulting from your use of TerraCom products and services, or another person whom you authorize to use your products or services, whether based in contract or tort (including strict liability) and regardless of the form of action. This obligation shall survive any expiration or termination of your service with TerraCom, Inc.

 

A subscriber may reside in a state that does not allow disclaimers of implied warranties or limits remedies for breach. Therefore, the above exclusions or limitations may not apply to all subscribers. A subscriber may have other legal rights that vary by state.

 

Warranties:

TerraCom does not manufacture wireless phones or equipment used by subscribers. The only warranties applicable to such devices or equipment are those extended by the manufacturers. We have no liability, therefore, in connection with wireless phones and other equipment or for manufacturers’ acts or omissions. WE MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE PRODUCTS AND SERVICES PROVIDED HEREUNDER OR ANY SOFTWARE REQUIRED TO BE USED IN CONNECTION THEREWITH, INCLUDING, BUT NOT LIMITED TO, AND TO THE EXTENT PERMITTED BY LAW, WARRANTY OF TITLE, WARRANTY THAT A PRODUCT OR SERVICE IS FIT FOR A PARTICULAR USE OR WARRANTY OF MERCHANTABILITY. WE EXPRESSLY DISCLAIM ANY AND ALL IMPLIED WARRANTIES. WE DON’T PROMISE ERROR-FREE OR UNINTERRUPTED SERVICE AND DON’T AUTHORIZE ANYONE TO MAKE WARRANTIES ON OUR BEHALF.

 


The TerraCom Wireless Terms and Conditions of Service, contained herein, supersede all oral or written communications and understandings between you and TerraCom, Inc., with respect to products and services provided to you and the terms under which they are offered to you by TerraCom. The surviving sections of this Terms and Conditions of Service shall continue to be valid and enforceable in the event that any part of these Terms and Conditions of Service is declared invalid, not applicable, or becomes unenforceable. There are no provisions of these Terms and Conditions of Service that provide any person or any entity that is not a party to these Terms and Conditions of Service with any remedy, liability, claim, reimbursement, or any cause of action, or that creates any other third-party beneficiary rights. Any legal dispute, unless otherwise specified herein, shall be subject to the exclusive jurisdiction of the federal or state courts located within the State of Missouri. This excludes customers who are residents of the state of California.

 

TerraCom reserves the right to suspend or terminate any subscriber’s access to TerraCom Wireless services or to the TerraCom Wireless website or affiliated websites, at any time, should we determine in our sole discretion that a subscriber has violated any of these Terms and Conditions of Service or any other policy of TerraCom, its affiliates, or for any other reason at the sole discretion of TerraCom.

 

Notices:

You may send notices to TerraCom by mail, 401 E Memorial Road, Suite 400, Oklahoma City, OK 73114, or by phone, at the TerraCom Service Number located below. Notices will be considered effective after received by TerraCom. If a subscriber is unable to resolve concerns with TerraCom, they may file a complaint with the Federal Communications Commission. Any notice sent to a subscriber will be sent to your last known residence we have on file, or via text message to your TerraCom wireless phone.

 

TerraCom Service Contact Numbers

1-877-388-1082

 

Thank you for choosing TerraCom!!

 

Colorado Unresolved Customer Complaints

If you live in the State of Colorado and receive service from TerraCom, Inc. and you have a complaint about your service that TerraCom supervisory personnel have been unable to resolve to your satisfaction, you have may contact the Colorado Public Utilities Commission via the information below for further review and assistance.

 

Colorado Public Utilities Commission

External Affairs Section

Consumer Affairs

1560 Broadway

Suite 250

Denver, CO 80202

Phone 303-894-2070 or 800-456-0858

Fax 303-894-2532

Email PUCconsumer.complaints@dora.state.co.us

 
Handset Hearing Aid Compatibility (HAC)

The wireless telephone industry has developed ratings to assist hearing device users in finding wireless devices that may be compatible with your hearing devices. Not all wireless devices have been rated. Wireless devices that are rated will have the rating displayed on their box together with other relevant approval markings.

 

These ratings are not guarantees. Results will vary depending on your hearing device and hearing loss. If your hearing device is vulnerable to interference you may not be able to use a rated wireless device successfully.

 

The following are wireless devices TerraCom offers under its branded wireless product. Our sales staff is trained to assist all customers looking for a HAC-compliant handset. (Please note that this list is subject to change and selection is dependent upon availability).

Make/Model

M Rating

T Rating

Functionality Level

Samsung Galaxy Rush

M4

T4

A

LG VX-9400

M4

X

A

LG LX-160 / FLARE

M4

X

A

LG VX-5400

M4

T4

B

LG Select

M4

T4

A

LG Viper

M4

T4

AA

LG MACH

M4

T4

AA

Sanyo SCP-5150

X

X

D

Sanyo MM-5600

M4

X

B

Sanyo Katana DLX

M4

T4

A

Motorola KRZR

M3

X

A

Motorola Q9M

M3

X

A

Motorola RAZR

M4

T4

A

Motorola Droid

M3

T3

AA

Motorola XPRT

M3

T3

AA

Palm TREO 755P

M3

T3

A

Blackberry 7520

M4

T4

C

Blackberry 8830

M4

T4

C

Blackberry Curve

M4

T4

A

UT Starcom CDM-7126

M3

T4

A

HTC Desire

M4

T3

A

Nokia 6205

M4

T4

A

Nokia 2605 Mirage

M4

T4

A

Pantech PN-210

M4X

T4

C

Pantech CDM 8635

M4

T4

B

Pantech Caper

M4

X

B

LG Vortex

M4

T4

AA

Motorola DEFY XT

M4

T3

AA

M-Ratings:

Wireless devices rated M3 or M4 meet FCC requirements and are likely to generate less interference to hearing devices than wireless devices that are not labeled. M4 is the better/higher of the two ratings.

 

T-Ratings:

Wireless devices rated T3 or T4 meet FCC requirements and are likely to be more usable with a hearing device's telecoil ("T Switch" or "Telephone Switch") than unrated wireless devices. T4 is the better/higher of the two ratings. (Note that not all hearing devices have telecoils in them).

 

When wireless devices are used near hearing devices (such as hearing aids and cochlear implants), users may detect a buzzing, humming, or whining noise. Some hearing devices are more immune than others to this interference, and wireless devices also vary in the amount of interference they generate.

 

Hearing devices may also be measured for immunity to this type of interference. The more immune your hearing aid is, the less likely you are to experience interference noise from wireless devices. Your hearing device manufacturer or hearing health professional may help you find results for your hearing device.

 

TerraCom offers handsets with different levels of functionality described as follows:

Functionality Level AA includes the functionalities of Level A as well as WiFi.
Functionality Level A indicates a phone that is at least SMS, Camera, Bluetooth, USB, and Data capable.
Functionality Level B indicates a phone that is at least SMS, Camera, and Data capable.
Functionality Level C indicates a phone that is at least SMS and Data capable.
Functionality Level D indicates a phone that is at least SMS capable.
Functionality Level E includes no additional functionalities or functionalities other than SMS.

 

OPEN INTERNET POLICY – TERRACOM, INC.

Network Management Practices Policy Disclosure

Pursuant to the Federal Communications Commission’s newly enacted Open Internet Rules found in Part 8 of Title 47 of the Code of Federal Regulations, the policies of TerraCom, Inc., (“Provider”) regarding network management practices, performance characteristics, and commercial terms are provided in entirety so that Provider’s current customers, prospective customers, third-party content providers and other interested parties can make informed choices regarding the broadband Internet access services offered by Provider, and the extent Provider’s network management practices may affect those services.

 

Network Management Practices

In the interest of providing the best online experience possible for all of Provider’s customers, Provider utilizes the reasonable network management practices in some cases as provided by its underlying carriers which are tailored to achieve legitimate network management purposes. Because bandwidth is a limited resource for broadband Internet service providers, it is essential that Provider reasonably manages its network to the best of its ability to promote the use and enjoyment of the Internet by all of Provider’s customers. By adopting a reasonable and responsible network management policy, Provider prevents to the best of its ability its customers from being subjected to the negative effects of spam, viruses, security attacks, network congestion, and other risks that threaten to degrade service. The network management practices employed by the Provider’s underlying carriers and Provider are consistent with industry standards.

 

Congestion Management

Congestion is an Internet access service problem that can slow web browsing, downloading, and other activities of the customers during certain peak usage periods. Congestion may be caused by capacity limits and bottlenecks in a service provider’s own network, or by limitations in the capacity of the Middle Mile transport facilities and services that many service providers must purchase from unrelated entities to carry the traffic of their customers between their service areas and the closest Internet nodes.

 

Provider and its underlying carriers constantly monitor its network to manage congestion avoiding over utilization of circuits. Provider and its underlying carrier maintain sufficient bandwidth to service its customers.

 

Application-Specific Behavior

Provider does not make use of any application-specific network management practices. Provider does not favor, modify, inhibit, rate control or block any specific protocols, protocol ports or fields, or any applications or classes of applications. Customers may use any lawful and commercially available application. Provider’s network does not discriminate against particular types of content. Peer to Peer, streaming video, VoIP, and video downloads are all classified as content neutral.

 

Provider does not normally monitor the contents of the traffic or applications of its customers. It undertakes no obligation to monitor or investigate the lawfulness of the applications used by its customers unless mandated by law or contractual agreement that Provider do so.

 

Device Attachment Rules

In order for a device to be approved for use on the Provider’s network, the device must conform to publicly available industry standards and be non-harmful to Provider’s network. Provider reserves the right to disable devices that cause disruptions to Provider’s customers or that are not in compliance with industry standards. In the event that Provider disables a device or denies access to application providers, prompt notice will be given of the decision to deny access to the network or disable a device.

 

Security

Provider offers its customers unrestricted access to all of the lawful content, services, and applications available on the Internet. Provider and Provider’s underlying carrier uses industry standard tools and generally accepted best practices and policies to protect our customers from spam, phishing, and other unwanted or harmful online content and activities. In the instances where these tools and policies identify online content as harmful or unwanted, the content may be prevented from reaching customers, or customers may be permitted to identify or inspect content to determine if it is harmful or unwanted. Provider’s security methods are not intended to prevent end-users from running any specific applications.

 

Provider employs commercially appropriate security procedures to protect its network and its customer records from unauthorized access by third parties. Provider does not guarantee that it can protect customers from any and/or all security breaches.

 

Traffic Blocking

Provider does not block any lawful content, applications, services and/or non-harmful devices.

 

Provider does not knowingly and intentionally impair, degrade or delay the traffic on its network so as to render effectively unusable certain content, applications, services and/or non-harmful devices.

 

Provider does not charge edge service providers of content, applications, services and/or devices any fees simply for transporting traffic between them and its customers.

 

Performance Characteristics

Many of the service and performance characteristics of the Provider’s broadband Internet access services are contained in the service offering portions of this website.

 

Provider offers broadband Internet access service.

 

The advertised speed of Provider’s Internet service is the maximum speed achievable with the technology utilized by Provider or made available to Provider. While the maximum advertised speed is attainable for end users, several factors may affect the actual speed of Provider’s Internet service offerings, including, but not limited to: [the distance of the consumer’s home or office from Provider’s central office (i.e., the further away the customer is from the central office, the slower the broadband speed), the end user’s computer, modem or router, activity during peak usage periods, and other Internet traffic.]

 

The actual speeds achieved with Provider’s Internet service offering make Provider’s Internet service suitable for real-time applications, such as Voice over Internet Protocol (“VoIP”).

 

Commercial Terms

The commercial terms and conditions of the Provider’s broadband Internet access services are contained in greater detail in the service offering and Terms and Conditions located on this website. This section provides a brief overview of policy terms required by the FCC’s Open Internet Framework.

 

Pricing

In order to meet the usage and budgetary needs of all of our customers, Provider offers a wide selection of broadband Internet access plan options, including promotional offerings, bundled service choices, and ala carte alternatives.

 

To see Provider’s current promotions and pricing on broadband Internet access service, please visit our website www.terracomonline.com or www.terracomwireless.com or call 1-877-351-4747 to speak with a customer service representative.

 

Usage-Based Fees

Provider’s Internet service is priced on a flat-fee basis (plus taxes). Provider does not charge end users a usage-based fee for Internet service.

 

No Unreasonable Discrimination

Provider does not unreasonably discriminate in its transmission of traffic over the broadband Internet access services of its customers. It endeavours to give its customers as much choice and control as practicable among its different service offerings and among the content, application, service and device offerings of edge service providers. When reasonable network management practices entail differential treatment of traffic, Provider does not discriminate among specific uses, or classes of uses, of its network.

 

Provider does not impair, degrade or delay VoIP applications or services that compete with its voice services and those of its affiliates.

 

Provider does not impair, degrade, delay or otherwise inhibit access by its customers to lawful content, applications, services or non-harmful devices.

 

Provider does not impair free expression by actions such as slowing traffic from particular websites or blogs.

 

Provider does not use or demand “pay-for-priority” or similar arrangements that directly or indirectly favor some traffic over other traffic.

 

Provider does not prioritize its own content, application, services, or devices, or those of its affiliates.

 

Privacy Policy

The various network management tools and techniques utilized by Provider do not monitor, inspect or store the network activity and traffic of its Internet service users. Further, as part of its network management practices, Provider does not distribute information on network activity and/or traffic to any third party, or use network traffic information for any non-network management purpose.

 

Provider affords full access to all lawful content, services and applications available on the Internet and does not routinely monitor, inspect or store the network activity and traffic of its Internet service users. However, Provider reserves the right to monitor bandwidth, usage, transmissions and content for purposes of protecting the integrity of the network and Provider’s Internet access service through reasonable network management practices.

 

Provider may collect equipment information to identify the equipment customer is using on the network, including, but not limited to: equipment type, serial number, settings, configuration and software. Provider may also collect performance information to examine the operation of the equipment, services and applications the customer may use on the network, including, but not limited to: IP addresses, URLs, data transmission rates and latencies, location information, security characteristics, and information about the amount of bandwidth and other network resources customer is using in connections with uploading, downloading or streaming data to and from the Internet.

 

Network traffic, activity, performance information, and equipment information monitored or collected by Provider is done so for the sole purpose of reasonable network management purposes.

 

Provider is required to comply with relevant laws, regulations and judicial orders. Information covered under this Privacy Policy, as well as other categories of information, may be disclosed to third parties if Provider determines, in its sole discretion, that such a disclosure is necessary or required and in a manner allowable by law. Provider may also disclose this information if, in its sole discretion, such a disclosure is necessary or required to protect our interests or the interests of our customers. Provider may also disclose this information in connection with the sale of our business.

 

The Provider’s network management practices as discussed herein are intended solely to provide the best online experience possible for all of Provider’s customers by safeguarding our network and its users from spam, viruses, phishing, and other unwanted or harmful online content and activities. Provider’s network management practices are not intended, nor implemented, to block consumers from accessing the content and applications of their choice, deprive consumers of their entitlement to competition, or discriminate against or in favor of certain network traffic. End users with questions, concerns or complaints regarding Provider’s network management practices are encouraged to contact Provider for issue resolution.

 

Contact Us

If you have any questions regarding Provider’s Network Management Practices Policy or would like to file a complaint with Provider regarding its network management practices, please contact Provider at:

 

1-877-351-4747

 

Further, if you believe that Provider is in violation of the FCC’s Open Internet Rules, you may file either an informal or formal complaint with the FCC at

 

http://esupport.fcc.gov/complaints.htm .

 

Additional Disclaimers

The Open Internet Rules, as adopted, and Provider’s Network Management Practices Policy are not intended to affect, alter or otherwise supersede the legal status of cooperative efforts by broadband Internet access service providers and other service providers that are designed to curtail infringement in response to information provided by rights holders in a manner that is timely, effective, and accommodates the legitimate interests of providers, rights holders, and end users.

 

Furthermore, the Open Internet Rules, as adopted, and Provider’s Network Management Practices Policy do not prohibit Provider from making reasonable efforts to address the transfer of unlawful content or unlawful transfers of content.

 

Telecommunications Relay Service

 

What is TRS?

TRS allows people with hearing or speech disabilities to communicate via the telephone. Communications Assistants (CA), relay the content of calls between users of teletypewriters (TTYs) and users of traditional handsets (voice users). For example, a TTY user may telephone a voice user by calling a TRS provider (or "relay center") where a CA will place the call to the voice user and relay the conversation by transcribing spoken content for the TTY user and reading text aloud for the voice user.

 

Does the law require TRS?

Yes, TRS is required by Title IV of the Americans with Disabilities Act (ADA), and to the extent possible, must be "functionally equivalent" to standard telephone services.

 

When can telephone customers use TRS and how do they access the service?

TRS is available 24 hours a day, 7 days a week, the same as voice service. People can access the TRS service by voice or text telephones by dialing the TRS number for their state (which is often found in the information section of phone directories). The TRS access number is usually a toll-free number.

 

Are calls made through TRS free of charge?

No, the TRS users will pay the same rates or absorb the same usage charges as a voice telephone user for the same type of call. TRS users cannot be charged extra because they are using TRS.

 

How does a phone company provide TRS?

There are various telecommunications vendors that provide TRS service. Your state has a contract with one of these vendors and a telephone company goes through that vendor to set up the service.

 

What is the function of a CA?

The function of the CA is to transliterate conversation from text to voice and from voice to text. A CA is an employee of the TRS provider.

 

Do CAs receive special training?

TRS providers are responsible for ensuring that CAs are sufficiently trained to meet the communication needs of individuals with hearing and speech disabilities, that CAs have competent skills in typing, grammar, spelling, interpretation of typewritten American Sign Language (ASL), and possess familiarity with hearing and speech disability cultures, languages and etiquette.

 

Can TRS customers be assured that their calls will remain confidential?

Except as authorized by section 705 of the Communications Act, 47 U.S.C 605, CAs are prohibited from disclosing the content of any relayed conversation regardless of content and from keeping records of the content of any conversation beyond the duration of a call. CAs are also prohibited from intentionally altering a relayed conversation and must relay all conversation verbatim unless the relay user specifically requests summarization. The exception to this would be if the relay user was using the service for illegal purposes.

 

What types of calls can people make with TRS?

Consistent with the obligations of common carrier operators, CAs are prohibited from refusing single or sequential calls or limiting the length of calls utilizing relay services. TRS shall be capable of handling any type of call provided by common carriers. Providers of TRS are permitted to decline to complete a call because credit authorization is denied. Also, due to some technical difficulties with completing calls made through coin telephones, TRS users, under an alternative plan adopted by the industry, can currently make local TRS calls through a coin phone free of charge. Toll calls made through a coin phone can be made with a calling card or pre-paid phone card.

 

How long does it take to process a TRS call?

TRS centers are required by FCC rules to have adequate staffing to provide callers with efficient access under projected calling volumes. Except during network failure, TRS must answer 85 percent of all calls within 10 seconds, and no more than 30 seconds shall elapse between receipt of dialing information and the dialing of the requested number. Today, CAs use sophisticated terminal equipment to enhance call delivery, and TRS providers may offer features such as "call profiling" that hasten the call set-up times.

 

How do customers obtain a Teletypewriter (TTY)?

Every state has a program in place for obtaining a TTY. Your telephone directory or state Commission website should have a state TRS number for individuals who inquire about a TTY phone. Generally, if individuals have the need for the TTY they can get one at no charge.

 

How are TRS services funded?

Costs for intrastate TRS (i.e. TRS calls made within a state) are paid by the states. The states usually recover intrastate TRS costs through a very small surcharge applied to the telephone bills of all telephone customers in a state. Costs for interstate TRS (that is, TRS calls that cross state lines) are paid through the Interstate TRS Fund, a shared-funding mechanism that is funded by contributions from all interstate carriers in the United States. The National Exchange Carrier Association (NECA) currently administers the Interstate TRS Fund.

 

 

TerraCom Wireless is a Lifeline Phone Service Provider

TerraCom Wireless is a provider of Lifeline, frequently referred to as the free cell phone program. The program provides free cell phone service to eligible participants. Any free cell phone offering is that of TerraCom and not the Lifeline program. See our FAQs page for details.