The Americans with Disabilities Act (ADA) of 1990 mandated a nationwide system of telecommunications relay services to make the telephone network accessible to people who are deaf or hard of hearing or who have speech impairments. Relay services enable deaf and hard of hearing individuals to communicate in a manner that is as close to “functionally equivalent” as possible to the communications enjoyed by telephone users.


Relay services also provide access to 9-1-1 emergency call centers; operate 24/7; are provided free to relay users; and comply with strict confidentiality requirements.


Dial 711, or the appropriate toll-free number provided for your state, to connect to a qualified Communication Assistant (CA).  You will be asked for the area code and number of the person you wish to call and will begin relaying the conversation.